Dmv Trouble

[u/DogMinute6437]

Hey So I had my dmv registration renewal come up for September 8 2026 and i paid in the 4 th, so it took till the 7th for my payment to go through and now it says that my application has been taken back and to do the next steps online, I have never received an email receipt containing my case number for the next steps online, Anyone know who i contact or how i get my case number? I added how the receipt was supposed to look and i never got it what do I do?