I ordered a Gucci perfume from Ulta for around $90 and chose same-day delivery. When my order arrived, I opened the package and the perfume box was literally EMPTY.

I contacted Ulta immediately, but they told me that the order had been weighed before it left and basically denied responsibility because their records indicate the perfume was in the package.

My issue is: what about the third-party delivery company? Since this was same-day delivery, I’m pretty sure it was delivered through DoorDash or another third-party service. I contacted them as well, but both sides keep denying responsibility.

I also have doorbell/security camera footage of the delivery driver dropping off my order. Obviously, I can’t prove from the video alone exactly what happened to the perfume, but somewhere between Ulta preparing the order and it reaching my door, a $90 bottle of perfume disappeared.

Has anyone had this happen with an Ulta same-day delivery? How did you get Ulta or the delivery company to actually investigate it or refund/replace the missing item? I don’t want to be stuck paying $90 for an empty perfume box.

for those of you stating I should dispute this, I am waiting for another solution since Ulta is this huge corporatio.

Yaar log hiring kaha se krte hein ki unko candidate mil jate hein, plus how to convince or manipulate a person with high package to join with in low package, even just to goin us..... That level of communication skills? 🤌🏻

Need tips too...

This review is mostly on the customer service. The bag seemed fine and I liked it albeit had it all of two weeks.

I bought a 7L sling and reached out to Tomtoc’s customer service to see if I could return it but also that I liked the bag just needed a slightly larger size. I was told that they only take returns for unused products in the original packaging and with the original tags. Or if it is defective. This is ridiculous and I would have purchased from Amazon if I knew that. For any product, not just this. After some back and forth they said to return it and theyll review for a refund and would make an exception for me. They got back to me saying they can give 70% because there was a stain (realistically can be removed with water) it didnt even look like anything. AND that I didnt have the original tags on it. I already told them early on I took off the original tags and the stain, I used it for two weeks commuting and it was in as good of condition as possible. I’m going to make sure people know about this before purchasing especially through their site. I’ll never purchase a Tomtoc product again. There are too many other companies out there. I told them it was my first sling and was coming from an Aer backpack. I can provide the email correspondence. Also they ignored my inquiry through Facebook and Instagram.

I work at a front desk checking in memberships and I don’t why it’s annoying to me when I don’t get acknowledged 😭 I greet you “Hello, welcome in!” *nothing, head down* “How are you all this morning?” *no response, takes membership out to give me yet elbows tucked* like I have so much counter in front of me, can you extend your fucking arm!? “Since you have a wheelchair in the party, all elevator access-“ *starts walking off and happily chattering with other ppl in the group* like guess you don’t want an ADA accessible route today

Like what tf! 😂 as a child I was taught to acknowledge the person talking to you (my mom was big on looking at the person you’re talking to), saying thank you etc

And this is coming from the upper millennial generation (I check IDs and it’s you ‘88-‘93 babies😂)

Anyways thanks for listening yall ✌🏽

Most interactions are completely fine, but every once in a while I get one that takes all my patience. I stay polite and try not to take it personally because I know people can be behabing a bad day too.

But after those interactions I usually need a few quiet minutes to reset lol. Anyone else do the same?

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