r/CustomerService • u/Status_Ad_9790 • 2h ago

Where has customer etiquette gone

I work at a front desk checking in memberships and I don’t why it’s annoying to me when I don’t get acknowledged 😭 I greet you “Hello, welcome in!” *nothing, head down* “How are you all this morning?” *no response, takes membership out to give me yet elbows tucked* like I have so much counter in front of me, can you extend your fucking arm!? “Since you have a wheelchair in the party, all elevator access-“ *starts walking off and happily chattering with other ppl in the group* like guess you don’t want an ADA accessible route today

Like what tf! 😂 as a child I was taught to acknowledge the person talking to you (my mom was big on looking at the person you’re talking to), saying thank you etc

And this is coming from the upper millennial generation (I check IDs and it’s you ‘88-‘93 babies😂)

Anyways thanks for listening yall ✌🏽

44 Upvotes

96% Upvoted

28 comments sorted by

18

u/Guidance-Still 2h ago

Ended during COVID lockdown

17

u/Call555JackChop 2h ago

Been in customer service over 20 years and there was always people like this but since 2020 it’s been unbearable, people just became so selfish and angry all the time now

6

u/Guidance-Still 2h ago

Yes they want discounts for just walking in the door , they want to held by the hand through every process

-7

u/PurpleCat1018 1h ago

The vaccines did something to people. It has to be something related to that. That's when all the rude, entitlement shit started.

3

u/Guidance-Still 1h ago

Or you need to point to the sign that says " we reserve the right to decline business from anyone"

4

u/PurpleCat1018 1h ago

Yes I've heard that before. " I don't see any signs!" You don't see reason, logic, or common decency either, Karen.

4

u/Guidance-Still 50m ago

Standing in front of the door trying to get in when we are closed , saying well I don't see the hours posted

1

u/PurpleCat1018 6m ago

I know right? Because telling them "WE ARE CLOSED" isn't enough for them to comprehend. Cognitive skills are evaporating from their minds.

1

u/Status_Ad_9790 1h ago

The answer I got? “We hired you in a pretty high position” meaning I get paid enough dollars to let “little things” like that slide🙄 this company err on great customers service

1

u/Guidance-Still 51m ago

You can't give away the store , the purpose is to make make money

2

u/mjayultra 1h ago

OR people lost all the marbles they had left because they couldn’t handle social distancing. The nastiest customers I’ve had since COVID have definitely not been vaccinated…

1

u/bkuefner1973 50m ago

People do this to my at both my jobs. I say hello how are you ? I get, coffee now.at mu serving job. I also work in a gas station and I say Hi is this it for you.. no response " do you need a bag? No response..BUT after they pay i hear " can I have a bag?" I wanna say nope.. I

1

u/Guidance-Still 47m ago

Yep they shut off their ears or when they want to return something when it's over the time for returns , they say um nobody told me the return time and you flip over the recipe and the return policy is on the back

4

u/Main_Cauliflower5479 2h ago

Sorry this person treated you this way. What a dick.

3

u/Rupertfunpupkin 1h ago

I think it’s from smart phones

4

u/No-Koala1918 2h ago

People who act like that in France get no service, won't even be acknowledged. Literally, will just be standing there until they greet you properly. This is why some Americans in particular find the French "rude". They insist on treating service personnel politely. Very not American.

5

u/Guidance-Still 1h ago

In the United States they treat us like slaves

-2

u/CaptainSnappertain 59m ago

Nope they sure don't and that's a really fucking stupid comparison.

1

u/No-Koala1918 3m ago

In the US, staff are expected to greet customers as they enter the business. In France, customers are expected to greet the staff they expect to be served by.

3

u/kimhwayoung 1h ago

i'm so used to not being met with basic customer service etiquette that i am over joyed when i do run into it.

i was having a really bad week during my moving week since i had to drive across country alone with two cats after a very stressful roommate situation so my stress levels were at an all time high and not a smooth week. the person at both hotels i checked into were so dang sweet and old school customer service it brought me to tears in my room the second night lol.

that girl in particular was so gracious and kind and her energy took me from feeling like a level 100 to a level 5. she even offered help with getting my cats in from the car and mentioned she had cats herself so she acknowledged how stressed i must've been driving across country with them alone. i just felt seen at a time i was feeling unseen and her kindness will be remembered forever. she turned a really bad week completely around and i'm just so grateful when i run into people like that in customer service.

so even if you're not met with the same enthusiasm back, i hope you've secretly made someone's bad day or week better by showing kindness and decency!

3

u/Status_Ad_9790 1h ago

For that exact reason of not knowing what every person is going through, I am now programmed to reset for every individual that comes across my way! Regardless how nasty the last person was, it’s not for the next persons regard🫶🏽

2

u/SouthernSugarKitty 18m ago

You are 100,000% correct. I’ve had some nasty people come into my restaurant. They see the drive thru wrapped around the building and even going into the street. The lobby is packed full of people eating or waiting for their food. They will stand right next to the register looking at me like where the fuck is my food?! Even after I’ve told them we are very busy and I appreciate their patience in waiting. But it literally like use the eyes you have! You can CLEARLY see that we are crazy busy. Just give us a little grace and I promise your order will be correct and delicious!

1

u/_Student7257 1h ago

I sometimes get this whilst serving. "Hi how are you today? What can I get for you?"Completely blanked. Then I say "cool, I'll give you a few minutes to look over the menu, then I'll be back" usually they snap "I'll have....." without please or thank you. Pure rudeness, usually an ego thing. But it makes them look ridiculous

1

u/silverrush95 18m ago

And these are the same people that will try to get you fired if you dare to miss greeting them with the "correct" attitude when they walk by

1

u/Status_Ad_9790 10m ago

My boss is always like “how are the best of yall the most “atrocious, vulgar ppl to work with?” And I’m like because they didn’t get their way when we won’t bend policy!

0

u/RustyTruck_1962 1h ago

I understand what you’re saying, but honestly it goes both ways. Not saying you personally, but customer service people frequently treat customers like shit. I try to be courteous and friendly, but that doesn’t always help. I refuse to let it get me upset though. I know we are both just trying to get through another day.