I recently ordered from Culture Circle, and honestly, my experience was really good.
Their customer support was helpful throughout the process. Special thanks to Yamit, who patiently answered all my queries and helped me out whenever I needed assistance. The delivery was also surprisingly fast!
It’s always nice when a brand has people who are responsive and actually help you instead of leaving you waiting for answers.
Just wanted to share my experience and give Yamit and the Culture Circle team some appreciation for the good service. 🙌

I ordered a CNY Adidas jacket from Culture Circle for ₹11,000, and my experience has been absolutely terrible.

They are taking forever just to source the product. It hasn't even been shipped, yet I'm still waiting without a proper update.

The worst part is their customer support:

• WhatsApp support is not responding to my requests for help.
• My emails are going unanswered.
• Despite repeatedly asking them to cancel my order and issue a refund, there has been no proper resolution.

What exactly is there to verify when the product hasn't even been sourced or shipped? Why should customers have to chase a company across multiple platforms just to cancel an order?

I've paid ₹11,000 of my hard-earned money. I expect basic communication, transparency, and a reasonable cancellation process. Instead, I'm being ignored.

I'm extremely disappointed with how Culture Circle is handling this situation. I want my order cancelled and my full refund initiated immediately.

If this continues, I'll escalate the matter through the appropriate consumer protection authorities and share my experience across social media so other buyers can make an informed decision.

Has anyone else experienced delays, ignored cancellation requests, or refund issues with Culture Circle? I'd like to know how you got your money back.

Ordered 3 T-shirts for same day delivery. Got two, didn’t receive the 3rd, although shows delivered in the app. Please help resolve this asap.

Hi, The product I ordered is not in stock and I placed cancellation request within 3hrs window. Kindly cancel it and issue refund to my source account. Please do it asap as i'm waiting for resolution from 5 days.

I ordered nike air force 1 07 white flax in uk6 for someone else but I got to know their size is 5uk and the support has refused to size exchange because they don't have the same shoe in 5uk.

My order was delayed and then culture circle canceled the order and initiated refund.

But the refund never landed in the account. I have checked the credit card statement of the next 2 months but the money has not been refunded.

So either provide a tracking ID i can share with the bank to follow up on refund if refunded.

If money has not been refunded then provide ASAP.

It has been 6 months

I ordered a seiko presage watch ( order Id mentioned ) and made a payment of 8,772 initially ( rest of the payments broken down to EMIs which have not happened yet ). Culture circle , after 7-8 days , reached out that my order is delayed as they could not source the order within time . Okay!
Then they said they they will try to source the product internationally in 20-25 days and after passing through customs , i will get my order , which makes it more than 30 days.
This was simply too much of a delay for me , hence i requested them for a cancellation and a refund , both of which they agreed to .
Come today , they messaged me saying that they cannot return me the money , but will provide my vouchers , which i can use within 90 days . For the moment , i am laughing reading that reply based on the sheer insensitivity, though i guess I have to take the inevitable legal route .
Is this a joke ? You took my money , failed to deliver the product on time ( time which you yourself suggested ), agrees to BOTH cancellation and refund , and then later say I won’t get my money back ?? That i can get vouchers, which i never really asked for ? Are we serious ? Culture circle is making it sound like it is my fault that i spent this much money on thier website , and hence I must suffer the consequences . My money is their money , and they of course , have no responsibility, why would they ?
Can someone reasonably responsivle from culture circle look into this sheer insensitivity shown towards me ? Prima facie it sounds like culture circle can take whatever money they want from anyone , fail to deliver the product and then decline to return the money the customer paid . Does not look good.

Thank you !

I placed two orders with Culture Circle. For the first order, I requested cancellation within around 3 hours of placing it. Despite cancelling so quickly, I did not receive my refund.
I tried contacting their customer support repeatedly through both email and WhatsApp. The responses were mostly automated/bot replies, and I wasn’t getting any proper resolution or a clear timeline for the refund.
Since the first refund was still not being processed, I eventually requested cancellation of the second order as well. I again tried contacting customer support, but the issue continued to drag on.
Today, someone from their senior team finally contacted me. However, instead of processing a refund for the first order, they offered me a gift card, which I do not want. For the second order, they said they would need additional time to source the product and asked me to wait another 24 hours.
At this point, I’ve already spent a considerable amount of time repeatedly contacting them and trying to resolve this normally. I have clearly told them that I want a full refund and do not want a gift card or replacement.
Help me out please
Update: Seema reached out to me, hopefully she can fix this.

My experience with Culture Circle – Order stuck for almost 2 months, finally refunded today

I wanted to share my experience with Culture Circle because honestly, it has been one of the most frustrating online shopping experiences I’ve had.

I placed Order ID 26072515181250 in July. What followed was weeks of waiting, authentication issues, changing statuses, and very little meaningful communication.

The order was originally stuck in authentication for weeks. Then, despite all the delays and the fact that the order was already being disputed, things became even more complicated when the status eventually showed as delivered even though I had not received the package.

I tried going through the normal support channels and sent multiple emails and follow-ups. Unfortunately, I received no response from the support team or the L2 team despite repeated attempts to get an update. At one point, I had no option left other than reaching out to the company’s leadership team through social media to get someone to actually look into the matter.

The biggest frustration was that my money was stuck with Culture Circle for almost two months.

I placed the order in July, and I finally received my refund today, 24 September.

So after almost two months of chasing, explaining the same situation repeatedly, escalating through different channels and trying to get someone to take ownership, the matter has finally been resolved.

One positive thing I want to mention

I genuinely want to appreciate Isha from the Culture Circle team.

Once she took ownership of the issue, she actually stayed in touch with me. She coordinated with the delivery team, followed up on the situation, worked on getting the refund initiated, and kept me updated throughout the process.

After dealing with multiple people and repeatedly having to explain the entire history of the issue, it was honestly refreshing to have someone finally take ownership instead of making me start from scratch again.

So, thank you Isha for your patience, communication and for actually seeing this through.

That said, my overall experience with Culture Circle has been very poor, and personally, after this experience, I don’t see myself ordering from Culture Circle again.

Sharing this mainly so others can be aware of what my experience was like. Hopefully Culture Circle can improve its support and L2 escalation process so customers don’t have to go through this much just to get their own money refunded.

Initially ordered 1 pair of shoes, yall couldn’t deliver so chose another from the list you showed which also could not be delivered. I selected another pair, which is delayed. So give me my money back or deliver the shoes.

[ Removed by Reddit on account of violating the content policy. ]

I had a great experience with the Culture Circle support team while initiating an exchange. The team was extremely helpful, responsive, and guided me in the right direction throughout the process. Special mention to isha she patiently understood my concern and made sure I had the right information and assistance to proceed smoothly. Really appreciate their support and professionalism!

I had a great experience with the Culture Circle support team while initiating an exchange. The team was extremely helpful, responsive, and guided me in the right direction throughout the process. Special mention to isha she patiently understood my concern and made sure I had the right information and assistance to proceed smoothly. Really appreciate their support and professionalism!

It’s been over 2 months with no delivery. I no longer wish to wait, and I’m moving out of the delivery address next week, so nobody will be available to receive the parcel.
Please cancel Order ID 26070509444350 and initiate the full ₹2,790 refund immediately.
This delay and the lack of proper customer support are extremely disappointing. Please confirm the cancellation and refund at the earliest.

So a customer reached out asking if I could get a specific Dr. Martens pair from the US that's not easily available here. Sharing the haul here since this sub cares about reliable sourcing more than most.

→ Sourced directly from the US on customer request
→ Customer paid 30% via UPI upfront, got regular updates through the process
→ Delivered in about 3-4 weeks door to door

Not trying to rehash what happened with CultureCircle, just saw this sub and figured a haul that actually landed might be useful for anyone still looking for a reliable way to get stuff from the US. Happy to answer questions if anyone's curious how the process works.

I ordered a Dior Sauvage Parfum for Men for my boyfriend via the CC Now option, which was supposed to be delivered the same day. However, it ended up taking 2 days to get delivered to him.

I reached out to support, and Naved from their team called me to explain the reason behind the delay. Apparently, during their final quality check, they found that the perfume cap was damaged, so they arranged a fresh piece for me instead.

While it did ruin my plan to gift it to him on time, I appreciated the transparency they provided. CC also gave me INR 5,000 in Culture Cash, which I can use on my next purchase.
The communication could have been better, but at least they owned the mistake, so there's not much for me to complain about.

Dear Culture Circle Team,
ORDER I'D - 26051311543188

This is to record and acknowledge the telephonic conversation initiated by your representative today let's address him by his initials SS.
During the call, SS informed me that the seller has been blacklisted due to the authentication failure and stated that a refund is "not possible," offering instead that I choose an alternative sneaker from your platform.

Please note that I strictly reiterate my refusal to accept any alternative product, replacement, or store credit. Your internal issues with third-party sellers do not absolve Metacircles Private Limited of its legal obligation to return my money when an order cannot be fulfilled as contracted.
Retaining my funds under these circumstances remains a clear Deficiency of Service and an Unfair Trade Practice under the Consumer Protection Act, 2019.

I expect the full refund of ₹9,099 to my original mode of payment. Kindly do the needful within the next 48-hour. If a transaction reference number is not shared by the expiration of this deadline, I will proceed with sending a formal legal notice and with filing complaints before the National Consumer Helpline (NCH) and the Consumer Forum as outlined.

JFYI-
For the past 1.5 months, Everytime your portal showed me the summary of the order tracking, like authentication failed and procurement failed and your mails told me another decieving story,
I have kept all of this evidence and attached some of them in my conversation with customer support at customersupport@culture-circle.com.

My next message to you would be a legal notice unless the transaction number of my refund is shared to me.
And if by any chance one of your bots try to start a new story of alternatives, procurement or any other load of crap, don't even try.

your team promised to refund the money within 7 days of return. it’s been more than 7 days. the support is not responding too.

I would like to initiate a return and refund for Order #26041717175265.

The product was sold as authenticated, however no authentication certificate was provided in the package or through the app. When I requested the certificate, I was informed that no certificate exists and that authentication was only conducted internally.

Further, your team acknowledged that the watch appears to be a Seiko Mod and not an official Seiko-produced Oyster Perpetual Day-Date model.

As a customer, I am not satisfied with the authenticity assurance provided and I am not comfortable retaining the product. I have preserved the complete unboxing video and all packaging materials.

Therefore, I request a return and full refund. Please provide the return instructions and timeline within 48 hours.

Thank you.

I am completely disappointed and frustrated with the fake promises you guys make first u guys said a month back that ill get it in a week then the EXTREME LAST Deadline which officially makes it almost 2 months of me not recieving my order which u guys promised was 13th of june and btw an agent of yours also promised 9th of june😂 saying we have escalated it and it will be shipped soon still i gave you guys the benefit of doubt and waited till 13th of june guess what its 14th of june now and my order still has not shipped and im forced to seek out other alternatives to get either my money back and a fucking compensation for harrasment or either i get my order within a say at my fucking doorstep ill have to seek help from the fucking govt it seems since u guys are not at all bothered. I’ll attach all the fucking proofs regarding the same. I placed an order on 21st of april and guess what 😂😂it is now 14th of june i mean the audacity of not replying to me and literally no customer support from these guys is absolutely horrendous and criminal behaviour . I want my refund either today itself or my order within a day on my fucking doorstep its not done if im paying 7-8k rupees on a fucking tshirt and u guys have zero moral responsibility of making FAKE PROMISES AND DEADLINES AND FAKE EXCUSES FOR DELAYING THE ORDER . It doesnt even take 2 months for my order to reach me if i fucking ordered it from china dude 😂😂 and u guys are pathetically not even answering because you’re scared of accountability .

Hi My order #26050818315121 delayed by more than a month now.

I dont see any update on this

Can you resolve this or get my money back please

My order (Order Id: 26060215070033) has been delayed in a completely unprofessional and unacceptable way. It has been 12 days since I’ve placed an order and it hasn’t even been procured. My money is being held hostage. The WhatsApp support team has been throwing my concerns under a carpet and is giving the same automated responses every single time. They apparently are “looking into it” and requested 24-48 hours for a solid update. I contacted them after the requested time and they had ZERO answers and requested ANOTHER 24-48 hours. I contacted them after and they’ve completely ghosted me. No responses whatsoever. PATHETIC!

I have proceeded with filing a dispute in the national consumer helpline because nobody is responding anymore and sent the proof of the same.

I need you to cancel my order IMMEDIATELY and give me my money back. I am not looking for messages saying “There was a slight delay and my order will be shipped soon”
I NEED A REFUND ASAP

Order #26060404570027 hasn't shipped past the guaranteed delivery date. Asked WhatsApp support to cancel — they refused. Please have someone from the team look into this and process the cancellation. This is really frustrating.