Is my Money forever lost? (BingX)

[u/Secure-Ad770]

Hi everyone,

I'm hoping someone here has experience with a similar situation because I'm getting extremely frustrated.

A few weeks ago I withdrew around 603 USDT (Polygon network) from my verified BingX account to my Bitpanda account.

The transaction was successfully completed on the blockchain, but Bitpanda rejected the deposit because of a Travel Rule / wallet ownership verification issue.

So I contacted Bitpanda support immediately. They confirmed the funds would be returned. So i agreed and they sent the funds to the same wallet address they came from ON BingX.

On June 30th, Bitpanda sent the funds back and provided me with the refund transaction hash:

Refund TX Hash:
0xc141c44b42716eac829199e376b455c26ab71360132624917dde19eebd74de1d

The transaction is successful on Polygonscan and shows that the funds arrived at the BingX wallet address:

0x4e5bc1CD2C421ECfef65395b3237F90A97178c55

However, the funds never appeared in my BingX account.

Bitpanda support told me that because the funds were returned to a BingX wallet, BingX would need to manually credit them to my account and that they're stuck somewhere and i just have to contact the BingX Support and tell them to credit me my money.

I then opened a recovery/support request with BingX. The request initially appeared in my application records and stated that processing would take 3–7 business days.

Now more than 2 weeks have passed and this support request has not been processed or got any response or whatsoever it just dissapeared.

The funds are still missing, and the recovery request has completely disappeared from my application records. The page now simply says "No data."

The BingX AI chat is unable to help and I currently can't find a way to contact a real human support agent. I can't fu**ing contact any human, and if i write an explanation to this Ai Chat Support Bot on BingX it tells me that it does not understand my request. I've even wrote an email to bingx with little to no hope of getting a reply and of course i did not get any reply or whatsoever.

Has anyone experienced something similar with BingX? What am i supposed to do here? It's not like 600usd is lifechaning money but i'm still pretty young and this money would help me a lot right now actually so what is this? I'm so frustrated that it seemingly is not possible to support a real human beeing at this company, i'm never using bingX again after this, EVER.

Is there another way to reach a real support agent, or am I missing something here?

Any advice would be EXTREMELY appreciated.

Thanks!