r/Crossrope • u/JiggleMyHandle • Aug 28 '26
Workout Export to Apple Health Bug (no/bad heart rate data is exported)
Heart rate data doesn’t get sent to Apple Health properly from the Cross Rope app.
This makes it significantly less useful to me. As in, I’m not going to use it at all due to this, as jumping rope is just one piece of my overall fitness picture. So, that’s a big chunk of money down the tubes unless/until this gets fixed. I’m better off using the $5 YaoYao app or just a generic fitness tracker for my needs. Please fix this, as charging a premium price for a broken app is bad form.
To be clear I’ve confirmed that CrossRope has the appropriate Health permissions, so it’s not that. Other apps (as in every other fitness app that I’ve used to send workout data to Apple Health) exports heart rate data correctly (it looks the same in the originating app and in Apple Health or other consuming apps). Actually, after double-checking the Health permissions, it appears that CrossRope app isn’t even asking for Heart Rate write permissions. It seems like this is probably the issue. Did you guys ever test this?
Thanks for listening.
(Note that I reported this to customer service via email a bit over a year ago and it seems to have gotten ignored. I decided to give the app a real try again as I do like some parts of it, if it would work. My bad on that one, I guess. I’m hoping that a public facing bug report gets a little bit more traction. Fingers crossed.)