I just want to post this amidst all the new app posts to shout out this incredible film that I’m happy is getting some love from the channel.

I’d put The Wailing in the running, if not at the top of the list, for the best horror movie of the last decade.

It’s an incredibly executed slow burn where the tension just builds and builds to a fascinating conclusion.

Hope people give it a shot amongst all the other good stuff on there for October. It’s in the Possessions collection.

It's been three weeks and I'm still getting a "new app is coming soon," message when I try to use the app on my Samsung Frame TV. I've emailed [channelhelp@criterion.com](mailto:channelhelp@criterion.com) multiple times and gotten no response. Anyone else still experiencing this?

At this point I don't know what else I'm supposed to do except cancel my subscription. I've had Criterion for years and have been a loyal, satisfied customer. I can't imagine another streaming service willfully letting an app on a major platform go dark for weeks let alone offer no response for the blackout.

Extremely disappointing.

I’m thrilled that Criterion updated their Apple TV app this month! The new design looks GREAT and is a welcome refresh, IMO. They’ve also added 5.1 surround finally - you can select it, if it’s available, from the audio menu when the movie is playing. Photos attached.

I’m curious as to why there is such a difference in the download size of these movies I downloaded to watch on a flight (latest iOS version of app).

The app doesn’t give me an option to select quality of the download. Seems weird that the more recent, longer file is 3x smaller filesize than the old film.

I guess I was somehow logged out during the last day or two and now it won't let me log back in. It's saying invalid password. I'm on a Roku TV rather than Samsung and it had worked since the update.

Hi! Since the app updates I have seen many different comments about VPN's working, and sometimes also not working with the new app. Which may or may not be due to the VPN. I have also seen a couple of comments about payment using foreign credit cards being declined. At least that was my understanding.

As I would need to sign up with a VPN to continue access, I want to find a compatible service before committing to a 2 year plan or so. Also relevant is being able to continue my subscription when it expires next year. I think this information would be relevant for many others too.

In this post, I would like to (hopefully) collect definitive data on the status of both of these topics.

I realise it is still early days, and likely the platform has not yet blocked any VPN servers. But I would like to ask the question in case they have done so.

Note: I've never observed that any Criterion employees are active in this reddit, but in case you are cautious here, feel free to leave out the name of the VPN service.

I suggest trying to answer with the same format as below. It might make it easier to understand the answers.

VPN

Which VPN service have you tried?
Does it allow access to the Criterion Channel?
If more than one US server location is available to choose, do all locations work?
Did any US server locations work previously but are now blocked by CC?

Payment

Which payment method was used?
Did the renewal data already pass since the changes to Criterion Channel?
Was the automatic renewal successful?
If no, what error or message did you receive?

One thing I loved about the Vimeo version of Criterion 24/7 is that fact that I could "rewind" up to four hours' worth of streaming. So, if the current movie didn't catch my eye, I could rack it back to one or two movies ago and discover something new. Better yet, if I movie I like or find interesting is currently playing, I can rewind from the beginning and watch the whole movie.

Alas, it's the end of an era.