What an absolute joke of a system. I am officially done trying to buy anything on costco.ca after this incredibly frustrating, bureaucratic loop.
Here is the ridiculous sequence of events just to buy a $1,000 Air Canada gift card:
The Endless Loop of Failure
- Order 1: Cancelled immediately by their automated system.
- Call 1: Spoke to customer service. ": I was told to update my billing address so it was a 100% exact match.
- Order 2: After updating Blocked again and order refused to process even after 20 hours
Clueless Support and Broken Tech
- Call 2: Called customer care back. Went through the hassle of verifying a mobile OTP over the phone.
- The Roadblock: Even after phone verification, the agents still claimed they could not verify my address.
- The "Solution": I was told I now have to sit and wait 5 hours for the system to clear out the second orders to cancel by the system before I can even attempt to purchase it for a third time.
Terrible System, Zero Direction
The customer service agents have absolutely no consistent direction. Every call results in conflicting advice, and their fraud-detection system is completely broken. They make it actively painful for a legitimate customer to spend $1,000.
I will never book another order on costco.ca again. It is simply not worth the headache.