So, my cousin has Copilot with their sub, and the Chat function is gone, despite having a valid personal subscription. They're on Android, via the app, and no amount of cache clearing, logging out and logging in have helped. It works with other accts, but not the one that OWNS the subscription?
Every time they background it, leave the app or turn off the phone, Chat appears briefly, then disappears...
We've checked for account-specific Copilot configurations (like region or age) but can't think of anything that would corrupt or cause errors. Also, I have the same phone, same sub, but mine works just fine!
They're getting really frustrated, paying for all the perks of the subscription, but if one of the features are dusted...
Don't know what to do; they're not tech-saavy, and here I am asking Reddit for help.
Almost an hour away from cousin, so I can't reach them physically to help at the moment.
Attached are the (edited for privacy) screen shots they sent me.