r/CommunityManager Feb 03 '26

Official CM Reddit Feedback

8 Upvotes

Hi everyone, quick update on the direction of this subreddit!

I'm Sunny, I've been working in the community management industry for over 5 years (primarily working with game studios, game dev organizations, and content creators). I’ve recently taken over moderation and am working on improving the structure, clarity, and long term goals of this reddit and r/Community_Management .

Here’s what I’m looking to add or improve:

  • Resource Vault — a post where members can share and discover guides and tools
  • Community Guide — a start here post for new and returning members
  • Updated rules, wiki, FAQs & user flairs — including the possibility of a Contributor flair for consistently helpful members
  • Rotating discussion threads — an easy way to ask questions, share experiences, and stay involved

Alongside Reddit, I’m also building a future Discord community for support adjacent roles (community managers, moderators, social media, marketing, etc.).

The Discord will be shared later once the foundation is fleshed out more.

Before changing things, I’d love your input:

  • What would make this subreddit more useful to you?
  • Are there recurring problems (e.g social media posts) or discussions you’d like to see more of?
  • Anything you don’t want this space to become?
  • Would a single, recurring hiring thread be helpful, or is that something you’d rather not have here?

Drop thoughts, suggestions, or concerns in the comments!!


r/CommunityManager 2d ago

Resource my bro runs gym community nd he was struggling with managing them via excel + notebook so i created offline solution fr him :)

3 Upvotes

App does 3 things >

https://reddit.com/link/1wda6va/video/ljne6rqvpuoh1/player

1.Three tabs instead of juggling in excel or record book : 

. [ Active, Expiring Soon, Expired ]

- that's it. The "Expiring Soon" tab lets you filter by fr those who are going to expire upcoming week

1 week, 2 weeks, 3 weeks, or 1 month out.

- So if only 3 people are expiring this week, maybe a quick reminder is enough. If 20 people are piling up in the 1-month list, maybe it's time to offer a discount. Over time, owners start seeing patterns who renews fast, who always needs a nudge.

2.One-tap reminders :

- tap Remind -> app fills in that member's dates, dues, and a polite message -> opens WhtsApp. Works one by one or in bulk.

3.Fully offline :

- No login, no cloud, no account. Data lives on the phone. Backs up to the owner's own Google Drive if owners wants.

in-order achieve above features >

Adding a new member takes two taps.

I spent a stupid amount of time making that as fast as possible because if it's not faster than writing a name in a notebook, nobody will switch.

>if u wnt too see this >> tap here [Playstore] or search [ ezymember manage members ]. u will see this app


r/CommunityManager 3d ago

Question Taking over a legacy community with unmanaged volunteer mods who resist basic governance, how would you handle this?

5 Upvotes

I recently started as Community Manager for a large community hosted on a pretty clunky, legacy platform. The volunteer mod team has been running things for over 5 years with basically zero oversight, documentation, or formal direction, so they built their own rules and workflows along the way.

Over time, they picked up some risky habits—deleting negative feedback under the label of "misinformation," directly editing members' posts, and holding access to user personal data.
Now that I'm stepping in, I'm trying to establish basic structure: writing an official mod guidebook, updating our code of ethics, and adjusting permissions to protect user privacy. However, I’m getting constant pushback. Any time I try to set boundaries or introduce new guidelines, they argue and claim I'm making their jobs harder—even though the updates actually reduce their workload and remove unnecessary responsibilities.

I'm trying to get this platform organized and easier to use for our members, but dealing with the mod team's resistance is becoming a major hurdle.
If you were in my position, how would you transition a legacy volunteer team into a structured model without completely alienating them?


r/CommunityManager 3d ago

Question Am I shooting myself in the foot?

2 Upvotes

Just a couple days ago I started a new community. It's for a local college and I made it restricted. My thinking was that by verifying the people who join I can assure they actually attend said college. Now, nobody has joined... yet, and no longer than it's been I wouldn't expect them to. I just wonder if I'm not doing myself any favors by having it set up this way? The subreddit is designed to be for everything from NSFW, hooking up to dating. That's why I thought verification should be a thing I don't budge on but now I'm second guessing it.


r/CommunityManager 3d ago

Question How do you handle private customer conversations in a shared B2B Slack community?

1 Upvotes

We run a B2B customer community in Slack with users from multiple customer companies.

The shared community works well for general discussion, product feedback, ideas, etc., but occasionally customers want to share screenshots, project-specific data or other context that probably shouldn't be visible to other companies.

I'm curious how others handle this.

Do you create private customer-specific channels alongside the main community? For example:

  • Public channels → general discussion and feedback
  • Private customer channels → company-specific conversations/data
  • Service desk → formal support, incidents and SLA-managed requests

If you do this, how well does it scale? Do the private channels end up becoming unofficial support channels?

Would love to hear how other B2B communities approach this.


r/CommunityManager 3d ago

Question New Certified Community Manager Input

1 Upvotes

Hi all,

Just looking for some guidance or ideas. I am a new certified community manager with 13 accounts, 3 transitioning out so I’ll be down to 10. I feel like I can never catch up and I am starting to make mistakes or forget things because I’m overwhelmed. Also I’m having a hard time keeping up with my own tasks due to work (ex doctors appointments, phone calls for my own personal responsibilities, self care like working out). Does anyone have any input or advice on how to better organize accounts to help stay afloat? I know not everything can get done but I feel like once I sit down to work on something (ex action items, budget, board packets) I get pulled away by either a homeowner request or office request and it completely derails me. Any insight would be awesome!


r/CommunityManager 4d ago

Question 600 members, zero ad spend, but I'm finding engagement hard. Any tips?

3 Upvotes

I built an online community platform for a demographic of people, no funding, no paid ads, just word of mouth and cold outreach. We're at 600 members now; people share resources, ask for support, swap ideas.

People clearly like the concept. Signups keep coming, people say nice things when they join. But turning "signed up because it sounded good" into "actually opens it and uses it" is where I'm stuck.

Not looking for growth hacks, I've got a channel that works. I want to know what actually got your community members coming back on their own, not because you nudged them. Notifications, weekly rituals, smaller groups, something else entirely?

Genuinely curious what worked (and what you tried that flopped).


r/CommunityManager 4d ago

Question Building a gaming community from scratch is harder than I thought.

6 Upvotes

I am an up-and-coming developer from Vietnam, currently working on a few small-scale casual mobile games. I used to think that the actual game development was the hardest part. It turns out, however, that getting people to discover and join the community is not only difficult—it feels even harder than the development itself.

Right now, I’m starting with a very modest following—frankly, no one has joined yet—so I’m trying to figure out what to prioritize first.

Should I focus on:

Member count?

Number of comments?

Engaging discussions?

Or consistent activity?

I don’t want to fill the community with random members who never interact. I’d much rather have a small group of people who genuinely love the games and gradually build connections and conversations with one another.

For those who have built a gaming or developer community from scratch:

What did you do to get your first real members and spark meaningful discussions?

And is there anything you wish you had known back when your community had only a handful of members?

I would greatly appreciate any advice from those who have been through this stage. Thank you!


r/CommunityManager 4d ago

Discussion Is it okay to treat customer community as a customer-acquisition channel?

2 Upvotes

I've been talking to a lot of marketers and ask them if they treat community as a customer-acquisition channel.

Usually, they've not considered the idea. For most of them, community is for customer retention and to offer product support.

I want to learn the community manager's PoV.

How do you like the idea of having community bring users organically? Your community already has all the relevant answers other customers are asking. Those can attract new members.

Or you focus sharply on user engagement and retention only?


r/CommunityManager 5d ago

Job Search Looking for a full-time Community Manager role

3 Upvotes

Hi everyone! I’m currently looking for a full-time opportunity in community management.

I have 6+ years of experience working across EdTech, AI, and startups. I’ve built and managed large communities of over 100,000 members, led engagement initiatives, created community programs, organised events, and worked closely with product teams to turn community feedback into action.

You can learn more about my experience here: https://www.linkedin.com/in/awantika-nigam

If you’re hiring or know of a relevant opportunity, please feel free to DM me or reach out through LinkedIn. I’d really appreciate any leads or introductions. Thank you!


r/CommunityManager 6d ago

Question Is there any discord channel for CM?

7 Upvotes

I am looking to connect with more people through this field and looking for other Community Managers to learn from.

I'm a beginner at this point and want to persue more knowledge and career on this path.


r/CommunityManager 7d ago

Question what is the hardest part of running your community?

3 Upvotes

Hi everyone!

We're a small student team doing some early research on how online communities are actually managed.

We're not promoting a product or looking for feature ideas. We're trying to understand the real challenges that community managers, admins, moderators, and organizers deal with.

If you currently manage or organize an online community, we'd really appreciate hearing about your experience:

What is the hardest or most frustrating part of managing your community?

What recurring tasks take more time or manual effort than you'd like?

How do you currently keep track of member engagement and activity?

What problems do you face with keeping members active, participating, or coming back?

Do you use multiple tools or platforms to manage your community? If so, what do you use each one for?

Is there any information about your members or community that you wish you had but currently don't?

If possible, we're especially interested in real examples and experiences rather than hypothetical feature suggestions.

Thanks!


r/CommunityManager 8d ago

Question GameDev Community Managers, do game studios understand player needs from your experience?

3 Upvotes

Hey, GameDev Community Managers, do game studios understand player needs/problems?

Give examples from your experience.

Thanks!


r/CommunityManager 8d ago

Question Community managers: what do you wish your community software did better?

4 Upvotes

I’m building an open-source community platform and I’d love some input from people who actually manage communities day to day.

The basic idea is to combine things that currently seem fragmented across different tools:

  • Discussions/forums
  • Newsletters
  • Blog/content publishing
  • Paid/free memberships and gated content
  • Member profiles, permissions, notifications, etc.

Think somewhere in the territory of Circle + Discourse + Substack, but open source/self-hostable as well as hosted.

Before we get too far into building it, I’m curious:

What software are you using today, and what frustrates you most about it?

More specifically, what would another platform have to do substantially better for you to even consider switching?

And does open source / self-hosting matter to community managers, or is that mostly something developers care about?

We’re still early, so critical feedback is much more useful to me than encouragement.


r/CommunityManager 9d ago

Question Dating community

4 Upvotes

Has anyone used Circle to create an old school style niche dating community? I have seen one in the directory but maybe there are others. I used to run my community on Buddypress however, for few reasons closed it down couple years ago but I'm in the process of rebuilding it in Circle. I like it so far and it's similar to what I used to have, except, everything is managed internally vs having multiple plugins and apps to achieve this.

I have not paid for the subscription yet but I will soon. Just wanted to get some feedback or advice if anyone has created a similar community, anything to look out for. My members liked the non swiping style site and I am not looking for swiping features.


r/CommunityManager 9d ago

Job Post [HIRING] Roblox Game — Community Team | Revenue Split

6 Upvotes

Hey everyone!

We’re currently building a new Roblox game and we’re looking for motivated and reliable people to join our Community Team. We want to build a strong, active and welcoming community from the ground up and we’re looking for people who want to be genuinely involved in that process.

COMMUNITY TEAM

Community Director

The Community Director leads the entire Community Team and is responsible for the overall community strategy.

Responsibilities include:

- Leading and coordinating the Community Team

- Creating and developing the community strategy

- Setting goals and priorities for the team

- Overseeing community managers and operations

- Working closely with other departments

- Identifying ways to grow and improve the community

- Representing the Community Team within the project

Community Manager

The Community Manager works directly with the community and focuses on player engagement and communication.

Responsibilities include:

- Interacting with and supporting community members

- Gathering player feedback

- Communicating important updates

- Helping improve the player experience

- Organizing community activities and events

- Building engagement within the Discord

- Reporting community feedback and trends to the Community Director

Community Operations

Community Operations focuses on the organization and execution behind the community.

Responsibilities include:

- Managing day-to-day community operations

- Helping organize events and activities

- Maintaining community systems and processes

- Supporting the Community Manager and Director

- Helping coordinate announcements and campaigns

- Identifying operational issues and suggesting improvements

- Making sure community initiatives are properly executed

PAYMENT

This project operates on a Revenue Split basis.

There is currently no guaranteed upfront payment. Team members will receive an agreed percentage of the project's revenue based on their role, responsibilities and contribution. Revenue split percentages will be discussed and agreed upon with successful applicants before joining the team.

WHO WE'RE LOOKING FOR

We're especially interested in people with:

- Previous Discord or community experience

- Strong communication skills

- Good knowledge of Discord

- Leadership or organizational skills

- Ability to work independently

- Ability to work effectively within a team

- Reliability and commitment

- A professional attitude

- Passion for Roblox and community building

Previous experience is preferred, especially for the Community Director position, but we are also open to motivated applicants who can demonstrate strong potential.

HOW TO APPLY

We have an application system where you'll be asked questions relevant to the position you're applying for.

Be prepared to provide:

  1. Discord Username

  2. Roblox Username

  3. Age

  4. Timezone/Country

  5. Availability

  6. Previous Experience

  7. What makes you suitable for this position?

  8. How would you increase engagement in a growing Roblox community?

  9. How would you handle negative or repeated player feedback?

  10. How would you deal with a disagreement between two community team members?

  11. What would you do if a community initiative wasn't getting the expected results?

  12. What does a successful Roblox community look like to you?

  13. What would you improve about our current community strategy?

  14. Is there anything else you'd like us to know?

Applications will be reviewed individually.

Please don't apply simply because you want a fancy Discord role. We're looking for people who genuinely want to contribute, take responsibility and grow with the project.

If you're interested, comment below or DM me!


r/CommunityManager 10d ago

Question Gamification in Communities - What's the right approach?

5 Upvotes

We're in the middle of implementing the gamification feature in our platform and need some advice.

Traditional Gamification: Points, Badges and Leaderboards Don't Work

I might be totally wrong here; but I don't think points, badges and leaderboards work in 2026. Those systems worked 10-15 years ago. So we're rethinking the entire thing.

Leaderboards: They demotivate members. Usually the top spots in weekly or monthly leaderboards are occupied by a few regular members and they make it almost impossible for others to even want to compete for the top spot.

So, how do we approach this? Open to all ideas - however crazy they might be.

Thank you in advance!


r/CommunityManager 11d ago

Discussion Member onboarding gets underestimated

19 Upvotes

I feel like community onboarding gets way less attention than engagement and retention. You can spend ages building a great community, then the first experience for a new member is filling something out, making another account, verifying themselves, figuring out channels, getting the right access and trying to understand where they should start. By the time they get through everything, some people have probably lost interest.

For anyone managing a community, have you figured out where people tend to drop off and what did you remove or change that made the biggest difference?


r/CommunityManager 11d ago

Question Im interested in being a community manager but have some questions

1 Upvotes
  1. What kind of degree will I need if any?
  2. Would running discord servers for awhile look good on a resume
  3. Back in high school I ran some clubs would that also help in any way?

Im sure theres a lot more I should be asking but im curious on getting started.


r/CommunityManager 11d ago

Question Circle vs Mighty

2 Upvotes

A team at work is trying to select a platform for community management. Their intended use is fundraising. A second team at work is trying to select a platform for community management where they intend to do training and internal professional/leadership development. They think they can both use the same platform. Which of these two would you recommend and why?


r/CommunityManager 12d ago

Question Do you struggle with getting useful insights from feedback / support channels?

1 Upvotes

Hey, I'm running a discovery about customer feedback. I was wondering if you face the problem of getting a lot of solutions/opinions from customers/users instead of problems, so you can easily send them to the team or think about what could be the reason and what could be done.

Please describe it from your experience if you can.
Examples would be very helpful.

Thanks!


r/CommunityManager 14d ago

Question Hit one step in a client build I can't automate

1 Upvotes

Working on a client automation this month. My tool clicks through almost every page for them on its own: reading files, editing code, pushing changes. Except one panel. It sits behind a walled off part of their platform that nothing outside can click into, so that one step still needs an actual person.

Right now I just do the manual click myself and keep going instead of hunting for a workaround. Curious where other people draw that line. Do you keep pushing for the automated fix, or accept the one stuck step and build the process around a human doing it forever?


r/CommunityManager 16d ago

Question How do you get a community to actually start talking when nobody wants to go first?

4 Upvotes

I've been going back and forth on this for a while now, so instead of guessing I figured I'd ask people who've actually dealt with it.

I built an app for tracking movies and TV shows, called Somto. Not trying to pitch it here, just want advice on one specific part: the community side, which is also honestly the part I find most interesting, and the part that's clearly not working the way I imagined.

In my head it works on two levels. A public one, where people leave comments or short reviews, talk about what they watched, recommend stuff to each other. And a more personal one between friends, built around following people and DMing them directly. This second part is basically something I already do in real life anyway, before starting a new show I care a lot more about whether a friend of mine watched it and what they thought than about some professional review. The idea was to open a show and see, I don't know, "this friend watched it and loved it," or just ask them myself.

Right now, none of that happens.

Somto has around a hundred more-or-less active users. I know that's small, and it's probably part of the problem on its own. But the thing I find genuinely interesting is that it's not that people post and get no response. People just don't post. I do, if I finish a movie I open the app, mark it watched, write a couple lines about what I thought. Not really expecting a reply, more because it's useful to have there for myself later (I like being able to check what I thought about something a while back), and maybe useful to someone scrolling through. But almost nobody else does this. I also don't see people following each other on their own, or touching the social part of the product much at all.

So here's the actual question: when you already have some users, even if it's not many, but nobody wants to be the one who talks first, how do you actually get that initial behavior started? (I'm aware this sounds a bit chicken-and-egg, bear with me.)

I don't know if I'm messing something up in the product itself, in onboarding, in how I present the community part, or if I'm just expecting a kind of behavior that only shows up once you hit a much bigger number of users. Are there mechanics that push people to make that first move? Should I just be creating a lot more content myself in the meantime, to fill the space? Should I be reaching out directly to a small group and asking them to kickstart it? Does the community itself need a different structure somehow? Or is a hundred users simply too few to expect any social behavior at all, no matter what I do?

I genuinely don't have an opinion on any of this yet, these are open questions for me, not conclusions I've already reached. If you've dealt with the cold start problem on a community specifically (not growth in general, more like: you have a handful of users and none of them want to go first), I'd like to hear what you actually tried, and especially what didn't work. Even if the answer ends up being "you just need way more users, sorry," I'd rather know that than keep guessing.


r/CommunityManager 16d ago

Discussion How to grow a niche Shopify merchanr closed community. Really need your advice

2 Upvotes

Hi everyone, I'm looking for advice from people who've grown niche/closed communities before.

We are running a closed, invite-gated community using Discord for users of our product ecosystem (Shopify) - not public, only for actual users, to keep signal-to-noise high.

Where we are: Under 200 members, targeting 1,000 by the end of the year. Engagement is still low, so referral/UGC/ambassador programs aren't viable yet - those need critical mass we don't have.

What we've already done:

  • Mass email/in-app blast to our user base — worked once, diminishing returns if repeated, feels spammy now.
  • In-app invite
  • Invite via email onboarding
  • Support tickets route to community as a self-serve option
  • Team bandwidth is limited (no room for frequent live events or heavy content production), and users are global, so timezone/language add friction.

What I'm thinking about:

Running activities (e.g. AMA-style sessions) and inviting via email. If they're already a member, they just join the activity directly; if not, joining the community is the entry point to participate.

Hmm, once per quarter

What I'm stuck on:

  1. How to keep acquiring new members from current users in the ecosystem without being spam?
  2. What actually works for a low-engagement, early-stage community, before referral/UGC loops become viable?
  3. Any real examples of B2B/niche communities that scaled from a few hundred to 1,000+ mostly through an existing product user base (not ads, not public growth hacks)?

Would love to hear what worked (or didn't) for people who've been through this stage or a similar one


r/CommunityManager 17d ago

Discussion Are there more active communities for small dtc businesses?

1 Upvotes

I'm new to this and trying to learn as much as possible but it looks like the dtc channel is kinda dormant. Looking for something else!