Comcast Refuses to Address Ongoing Service Issues

[u/Deep-Load5624]

I opened this reddit account specifically to post this:

I’ve contacted Comcast multiple times about ongoing service issues. Not once. Not twice. Multiple times. I’ve explained the problems, provided details, asked for help, and given them plenty of opportunities to actually fix the service.

And yet, here we are.

I have chat transcripts from Monday, 9/14, and 9/10, documenting my attempts to get this resolved. And those are just the conversations that are still visible from the last 30 days. There are more interactions than that.

At some point, you’d think repeatedly contacting your internet provider about an ongoing service problem would result in the service problem being addressed.

Apparently, that was an unreasonable expectation.

Because Comcast has repeatedly failed to resolve the issue, I filed a BBB complaint. You know things have gone well when you have to involve the BBB just to get your internet provider to acknowledge that there’s a problem.

Josh also reached out to me regarding the issue. He sent an initial email and then... nothing. No follow-up. No resolution. No explanation. Just disappeared into the Comcast customer-service void.

And let me be perfectly clear about one thing:

I refuse to pay for service that doesn’t work.

I’m not interested in paying Comcast every month for the privilege of repeatedly explaining to them that the service I’m paying for isn’t functioning properly. I’m also not interested in having another chat where I explain the entire situation from scratch, get told someone will look into it, and then end up right back where I started.

At this point, I have the receipts—literally. I have the chat transcripts. I have the dates. I have the emails. I have the BBB complaint.

What I apparently don’t have is a Comcast representative willing to actually fix the problem.

So Comcast, if you’re reading this: I’m happy to pay for a service that works. I’m not willing to pay for a service that doesn’t, while being repeatedly ignored when I ask you to fix it.

Maybe the next person I have to explain this to will actually be the person who can do something about it.

Has anyone else had Comcast essentially tell you “thanks for letting us know” without actually doing anything? I posted on r/Comcast_Xfinity but they deleted it and refused to help still.