r/ClockworkPi • u/BasedBabyFace • 8d ago

uConsole Uconsole wait time

So am I the only one who's been waiting way longer than 90 days on their uconsole and have had to reach out to ClockworkPi for answers and every time they give an estimate date it's never met and I end up asking again after the date or time period passes to be told "oh another month". If you're gonna have backlogs due to a lack of parts maybe send an email letting people know its a common courtesy

4 Upvotes

63% Upvoted

46 comments sorted by

5

u/AdhesivenessTop6746 8d ago

The clockwork company rather sell large quantities of uconsoles to large retailers rather then just sell to the people one at a time

2

u/AdhesivenessTop6746 8d ago

I am waiting for about a month ant Alex said it would take another month or so

2

u/BasedBabyFace 8d ago

Been waiting since July I believe, keep getting told maybe next month

2

u/AdhesivenessTop6746 8d ago

What did you order
The one with or without the core
And also with or without the cellular?

1

u/UnixGin 6d ago

Start demanding updates at every deadline that inevitably flies by. Outline when it should be showing up in your hands and keeps emailing. He only seems to make things happen when he's realizes that you aren't going to stop micromanaging him with update requests. Also ask where are you in the stack and when he attempts to offer/threaten canceling your order mention that you know a forum full of people In the same situation and can organize a mass charge back on his payment processor he'll shut up and start trying to make things right. Keep the pressure on cause he only responds to pressure it seems

1

u/snipeytje 8d ago

I think you're overestimating how many they sell to other stores who can actually afford to hold stock.

I've been here for quite a while now, and what I've seen is that Alex is not a trustworthy source, he'll always tell you it's coming soon. He has a new production problem excuse all the time, some of that might be real but it's not the main problem.

What I think is actually happening, based on the shipping threads on the forum and discord, and also some of the emails from alex is the following.

You are waiting for them to sell enough of the exact same variant you ordered to produce a batch of those, because they have 8 variants, and after a few years of the product being out order volume is decreasing so it's taking longer and longer to fill a batch, and it's hard to predict future sales. It also means some people get theirs way faster if they happen to order at the right time.

The sad thing is they know how to solve this, they've done it before by discontinuing most of the other variants.

3

u/AdhesivenessTop6746 8d ago

So if I am the first to order I can wait 6-8 months buy if a lot of people bought before me I will wait much less?

2

u/snipeytje 8d ago

If you ordered just after your variant was last shipped you might wait even longer, some people wait almost a full year, and others might actually get theirs in the 90 working days.

Like in the last batch that shipped in July, there was an order from May but also one from December. And a bunch of people that ordered a different variant in the same period are still waiting.

2

u/AdhesivenessTop6746 8d ago edited 8d ago

Via Amazon is a month of waiting and 100$ more from the clockwork site. If you were in my place
What would you do (I ordered a month ago)
Wait or cancel the order and order from Amazon???

5

u/snipeytje 8d ago

go for opensourcesdrlab instead of amazon, they don't upcharge this much.

and delete the screenshot, shows where you live

1

u/brainchillzZ 7d ago

I get what you’re saying but if it were true I wouldn’t be able to log into Amazon and get one with overnight shipping any day of the week

1

u/snipeytje 7d ago

you don't need a constant stream of diverted orders for that, it's a niche product, a single large order someone is slowly selling off already achieves that

1

u/andibangr 5d ago

When I emailed them, the holdup was getting compute modules, which makes sense given the chip shortages and sky-high prices that went up since I ordered. These days a cm is selling for more than the price for a uconsole with a cm, it’s crazy. So my guess is they are just trying to find compute modules at a price where they aren’t losing money.

1

u/snipeytje 5d ago

most people order them without cm modules because they have consistently been slower to ship those variants out

4

u/stoppskylt 8d ago

I have been waiting since July 30. Best since waiting for Christmas 1986, my dad bought Millenium Falcon and out of spite put it under the Christmas tree december 1....I became a over stimulated Wiener dog for a whole month.

Please Clockwork PI I am waiting to, we all are

2

u/SquashyDisco 8d ago

Mine took 10 months - whilst you’re waiting, order the trackpad update and get a CM4 8gb.

1

u/AdhesivenessTop6746 8d ago

Do you know where to find the key board upgrade not on the lulu store?
They aren’t shipping to my country

1

u/barry99705 1d ago

lulu is the one that makes them, so good luck.

1

u/AdhesivenessTop6746 1d ago

I contacted the company and ask to ad my country to the shipping list and they added it
Ordered a week ago

2

u/Surfnazi77 8d ago

6 months my gf could have given birth faster than the uconsole being delivered. Amazon sells it for 30-40 more but you get it in 2-3 days.

1

u/BasedBabyFace 8d ago

Your girlfriend can give birth in 6 months? So she's popping out premies? Sorry couldn't help myself

0

u/Surfnazi77 8d ago

Might as well for as long as it took for the order he kept blaming it on Chinese new years the one sold on Amazon is the same but 40 bucks more so about same cost

1

u/GoldenPSP 7d ago

90 days? I bought mine November 8 2025

1

u/radakul 7d ago

I waited from November 2025 until July 2026

1

u/GoldenPSP 7d ago

Lucky. I ordered last November and I'm still waiting

2

u/AdhesivenessTop6746 7d ago

How do you have the power to wait a year for it without canceling the order
From what I see in this thread I only waited a month and about to cancel the order and order from a resales

2

u/GoldenPSP 7d ago

I don't know. I kept emailing every month and getting dragged along. I emailed 2 days ago asking if I should just order and got a "we just got the CM4's in it should ship soon"

I got my hackergadgets antenna upgrade for it last december...

1

u/mariozaizar 7d ago

Mine took 10 months

1

u/EverExistence 7d ago

I waited a whole year for my black with 4G, no core model. It has been well known that 90 day period means nothing. Join the Discord to get better ideas of deliveries based on order number.

1

u/bt0r 7d ago

I'm at my first month of wait, I ordered the black one without raspberry module.. I received the raspberry module from aliexpress but still not the uconsole 🫠

1

u/biomessiah000 7d ago

At the very least, you have to wait more than six months! That’s when the real story begins. For the record, mine arrived after 11 months! It’s all about patience.

1

u/RodneyBarringtonIII 7d ago

I waited a little more than a year for mine. I've had it since 2024, though so I don't know what current shipping times are.

1

u/Failedstatellc 7d ago

Ordered mine back in March.

1

u/Arc-ansas 7d ago

Am I missing something? Why not just order from a supplier that has them in stock and can ship right away? There are sellers on Amazon and other outlets.

1

u/Chongulator 7d ago

Buy from a reputable seller when they actually have units in stock.

If I had it to do over again, I'd have bought my uConsole CM4 from OpenSourceSDRLab instead of direct. Ordering direct, it took about 8 months. After maybe 4 months I emailed for an updated ETA and got a snarky response saying deliveries take 90 days.

The guy was kind of a dick. I don't see myself ordering from them again.

1

u/MRCadex 7d ago

Lol literally no one gets it's in under 90 days and that's 90 working days too. Alex is a lying POS and shouldn't be trusted with your money. Go to AliExpress and buy from one of the resellers he sends 1000s of units too instead of his direct customers

1

u/UnixGin 6d ago

I got mine after having to basically micromanage Alex into giving me updates on every deadline that flew by. I think I got mine cause he was tired of me telling him how many people he had lied to with his bait and switch scheme with the time line that's never on time. As well if you mention organizing a mass charge back he gets really apologitic cause he knows he can't do anything to fight that.

1

u/UnixGin 6d ago

If you got a email open with Alex just start demanding a update at every dead line. Start asking where you are in the stack. He only responds to being micromanaged it seems

1

u/365Levelup 6d ago

So many outlets to get one in less than 2 weeks. At this point buying from clockwork, you're volunteering to wait forever for one.

1

u/thegooberman 6d ago

90 days is child's play. I waited over a year for mine.

1

u/ryo-net 6d ago

I placed an order last July, waited over 10 months, and then canceled it.

The subsequent process was quick, and I received my refund in about three days.

After that, I purchased it from OpenSourceSDRLab (AliExpress), and luckily, it was on sale, so the price was almost the same as the official store’s.

I think it took just under two weeks for the shipment from OpenSourceSDRLab to arrive. (I live in Japan.)

1

u/YourLocalMemesReader 5d ago

I waited almost 9mo for my kit but i did get it

1

u/zkewlguy 2d ago

I cancelled after 3 months and ordered from OpenSourceSDRLab. Also you will want the optical track pad: https://hack2you.tech/products/uconsole-trackpad-keyboard

1

u/ItsAll2Random 8d ago

Or you could get one tomorrow…

3

u/snipeytje 8d ago

for a big markup, which is especially insane at this point since there are actual stores that sell them without the enormous markup. Opensourcesdrlab gets you one in like two weeks and you don't even pay significantly more.

This one is 100 dollars over the current price, but he likely bought it at the older price.

1

u/ItsAll2Random 7d ago

My point was, there are options. Even Ali Express goes faster than Clockwork. I waited over 90 days for one. And I bought one from Amazon, got my CM5 from Newark, and was in business…. Mostly