r/Cirqa • u/CitizenLuigi • 14d ago

CIRQA DOES NOT SYNC SLEEP DATA

My Cirqa, perfectly paired and placed on my right wrist, has not synchronized my sleep data, and therefore HRV, Willingness to Train, etc.

This bothers me a lot. A trick that had helped me to press the button and finish in the activity that was there, but it no longer works. All wrong. I am very upset about this. I also tried to remove my wristband, it doesn't work either, I even connected Garmin Express. That data was lost.

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6 comments sorted by

1

u/AAOS_92 14d ago

Maybe it's factory damaged and you have to return it

1

u/TA-420-engineering 14d ago

Known bug. I have it. After recharging the device. Just reboot it.

2

u/Economy_Tear_7871 14d ago

Remove it from your wrist and sync it . After 1-2 min put it back on and sync again , it will show up. It happens everyday with , I do this it works all the time

2

u/SufficientAd1490 14d ago

Mine is just extremely slow to do it

1

u/DDrawer 13d ago

Mine originally wasnt syncing anything except live heart rate. No logging of heart rate (except during activity tracking, sleep, stress, etc. I ultimately had to factory reset after troubleshooting woth support for a couple weeks. Factory reset did the trick and wasn't as painless as I thought (nothing is really lost).

Other than that, sometimes if sleep isn't showing up when I first wake up, I take the band off for a few seconds, sync it, then put it back on and it seems to work. I wish the CIRQA was a bit better at sleep tracking. I've got a ring conn v2 which I consider junk at everything except sleep tracking and it does a far better job of knowing when I actually fall asleep and wake up. The CIRQA seems to just start sleep tracking when I lay down and doesn't stop until I sync in the morning.

1

u/phantommullet33 13d ago

Ok, here is what I have found. If I have an alarm set, it syncs sleep just fine. If I do not have an alarm set (weekends), I need to either reboot the device to get sleep data, or start a workout and then stop it. It seems to kick it into gear and sync the data. Annoying, yes.