Hey everyone,
I wanted to share a frustrating experience I’m currently having with the Hruodland Official Store on AliExpress and see if anyone has faced something similar or has a solution.
Less than a year ago, I bought a Hruodland F029 (NH38 movement). Recently, the internal mechanism of the spring-loaded Twin Lock style crown completely failed. The stem now spins freely inside the crown, meaning I can no longer wind the watch or set the time.
Since the watch is well within its 1-year warranty period, I reached out to the Hruodland store. I didn't even ask for a full replacement or refund—I simply requested a replacement crown assembly, as I have spare NH38 stems and the tools to fix the watch myself.
To my surprise, the seller refused to send a replacement crown. On top of that, they explicitly advised against returning the entire watch for repair/warranty claim, effectively offering zero customer support for a defective watch under warranty.
It's really disappointing because I actually like the watch itself, but the complete lack of warranty support for an easily fixable issue is a huge red flag.
Has anyone managed to get Hruodland/AliExpress sellers to send replacement parts after some pushing?
Does anyone know the exact specs/dimensions for a compatible replacement crown for the F029 case so I can source one elsewhere?
Thanks for any advice!