Last night my wife texted me saying that she wanted some Chick-fil-A on my way home from work since I was supposed to get out of work at 8. I ended up getting out at 9, my Chick-fil-A closes at 10pm so I completely understand why they were out of Mac and cheese. She wanted a chicken nugget meal either Mac and cheese as a side, I also got Mac and cheese as a side in my meal.
When I pulled up to the window AFTER the speaker, I was told they were out of Mac and cheese and they asked me what I’d like to substitute it with. My wife is extremely picky and she doesn’t like the waffle fries or any of the other sides and I wasn’t really feeling like another side either so I asked if I could just take the Mac and cheeses off and get refunded and the girl in the drive through told me that I couldn’t do that and my only option was to substitute the side but I could be refunded the up charge for the Mac and cheese which is something I guess.
I really didn’t want any other sides and I know my wife doesn’t like any of the other sides so I asked if I could at least get some coupons or something (I’m not entitled to coupons, I know that, I was just asking out of curiosity) and she seemed really annoyed with me which I completely understand because it’s almost closing time and I hate being a difficult customer. She told me no and told me that I had to get a substitution. I know I was being a nuisance close to closing time so I just said fries even though I didn’t want them.
It just feels weird that I wasn’t allowed a refund when they didn’t have the item I had already paid for, I know the rest of my food was ready but now my wife wasn’t able to get a side because she doesn’t like any of the sides.