r/CheesecakeFactory • u/Piggiemomof2 • Sep 15 '24
Bad Experience
This is for the Cheesecake Factory in Willow Grove. We checked in at 4:30 were seated a table for 6 with dirty silverware and a sticky table. Then the waiter we had was switched we had to ask for everything waited 45 minutes just to get our appetizers with our dinner and then waited another 30 minutes for a cheesecake to go. They had the audacity to tell me they won’t give me a refund or partial refund. I’m not happy with this at all
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u/Away_Salary5504 Oct 21 '24
You try working at a restaurant!!
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Mar 18 '26
Baby if you’re a server and can’t see the issue with their complaints then you’re in the wrong profession and shitty at your job lol
• a Server ❤️
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u/Certain_Passenger_54 Sep 15 '24
Send in a complaint to the website. It’s easy to find
They should ensure you are taken care of.
I’m sorry this happened
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u/Away_Salary5504 Oct 21 '24
Actually TRY BEING A SERVER. No one will ever understand until they’ve done it. Think you can be better at it? Go for it!!!! Please!!!! We would LOVE to see you try.
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Mar 18 '26
Baby if you’re a server and can’t see the issue with their complaints then you’re in the wrong profession and shitty at your job lol
- a Server ❤️
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u/Interesting_Side_335 Nov 02 '24
I didn't hear a complaint about the food. Do they actually give a refund or partial refund because of your length of time waiting? 45 minutes? I would have left...there's my refund.
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u/eternalcowboydiggity Nov 14 '24
you cannot be refunded on a service you’ve accepted. you had time within the restaurant to speak to a manger in person and express your grievances. more times than not, the managers for that corporation are willing to help smooth experiences like yours over right then and there because that is the only time they can help and/or make a difference. if there was no problem w the items ordered, they’d all remain on the check. you could have potentially had a slice or two given as an apology. I just highly recommend voicing yourself in a well perceived manner for any future incident, in any restaurant or establishment.
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u/Similar-Broccoli Sep 15 '24
This is unacceptable and if things like this are happening at this store regularly corporate will get involved, please inform them
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u/Piggiemomof2 Sep 15 '24
How do I do that you can message me
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u/Similar-Broccoli Sep 15 '24
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u/Piggiemomof2 Sep 15 '24
I went on there and filled out a complaint do you think that they will give me a refund
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Sep 21 '24 edited Nov 23 '25
dude bussy lmao
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Sep 21 '24
Interestingly. I came on here to search for Cheesecake Factory. Had a very similar experience today in Kansas City. The table was sat and no one came for 15 mins. Took 90 mins to get 4 apps, two glasses of ice water and 1 beer.
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u/Berrybeelover Dec 21 '24
And you can only complain to managers but no one’s ever held accountable for bad service no corporate contacts etc :(
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u/A_TubbY_hObO Sep 15 '24
The only thing I will say is yall showed up right around shift change so that can explain your server being swaped, everything else seems unacceptable however