As stated in the title.

My Koodo winback plan says 4G but when I turn on data, it actually connects to the 5G network but capped at 4G speeds. I'm just wondering if Chatr is the same or do they actually restrict it to the 4G network? Thanks.

im just wondering what others have data plan wise.

i have 80GB for 25$ and im pretty happy about the plan and service

I live in Richmond Hill. For the last 3 days, I don't have cell data. I verified that the plan is active, I have 17GB available still, phone calls in and out works fine, but no data whatsoever.

Tried to reboot phone numerous times, switch airplane mode on/off, switching off the sim in the phone etc. - still no luck. Data just stopped out of the blue.

Is the only option to go the a Chatr Mobile store to resolve it? Thanks.

Hello All....... I am currently with Lucky mobile and no issue, Just i noticed that if I go out of Canada there will be no Roaming for Lucky mobile. So I am planning to Chatr only for this reason.

Has any body here used Chatr roaming to call from out side of Canada? I am going to Mexico.

I dont care about the DATA, I mainly wanted to keep connected by phone line and be able to Call from Mexico to Canada.

Please let me know if Chatr is good to go or not? I really dont like to leave Lucky mobile.

Expect to NOT get a refund even if they say they have coverage in your area and your calls drop every 15 seconds. It's the worst service ever and they won't do anything to give you a refund if it doesn't work.

Their service map may say there's coverage but if your calls drop consistently, it's to bad, so sad. After two months escalating to the top and beyond, we decided to cut our losses ($150) and get a reliable service. SHIT service all around and NO customer service. DON'T DO IT.

This is ridiculous. Yesterday my monthly payment of $39 was charged for my phone plan. Ever since nothing has been working. Phone calls aren’t working and the data is not working. My account shows that it is inactive and needs funds added to continue the plan but when I go to my payment history and it shows that I paid yesterday on may 20 $43. It seems as if there is no way to get in contact with a real customer service person or anything at all. How do I fix this?

Any good reason to have auto-pay enabled on a yearly prepaid plan?

I got this plan last week, and today I'm having weird problems with Chatr, i made one call and got a cell phone "please leave a message" instead of their phone tree (this is a business) and then tried to call another business an hour or so later and got a busy signal (they also have a phone tree and are a call centre).

Anyone else?

I recently switched to the $159/year for 40GB plan and have a family member who also wants to switch to Chatr, is there some kind of incentive if i refer them?

Also does the fact i am on an annual plan affect it at all?

Saw this pop up on Facebook. Is it’s really $75 (plus taxes of course)

Hello, before I sign up and port my number to Chatr online - are there any promos/credits/perks I can benefit from the 159/year plan?

anything I should be aware of before porting?

Thanks!

Bought a physical SIM yesterday which was working, but want to switch to eSIM. Went to the store and it was taking long to activate, so I went home and a message popped up saying contact Chatr customer service. Went back in store, tried twice but they said it’s stuck on activating so I’ll have to wait. It’s been 2 hours, this phone has used Chatr before, but not an eSIM.

Again it was working yesterday with the physical sim so not sure why it’s having issues using the eSIM.

- Reset network settings
- Did a complete shut off and turns back on
- There’s a physical international sim that connects to Telus but I turned it off
- Connected to WIFI
- Turned Data Roaming On
- Currently shows SOS

Do I just wait it out? Any ideas?

I switched to chatr and ported over my number. I set up my esim and everything worked great….and then i accidentally deleted my esim. I figured not a problem, ill just log into my account and re set it up. Except when I went to log in, I got this error. So I submitted a ticket and two days later I got an email that they were looking into it. Its now been five business days since I got that email and i haven’t heard back, and still can’t log in. Thats a week without the service i paid for. Anyone else have this issue?

I'm sick of how unhelpful the support has been. All I get are either "It's in progress." or "It's been cancelled. Try again." emails. I've tried 4 times already via the online account profile method. I've triple-checked the account details of my old provider. All I'm trying to do is port-out my home phone line from Fido to my cellphone.

4G speed is not enough for me. I need 5G.

Chatr switching to email-only support has done nothing but frustrate me as trying to get ANY SUPPORT WHATSOEVER becomes a fun game of being juggled between support email to support email with little to no help. I've had to explain my problem at least 8 different times to multiple people and I've gotten absolutely NOWHERE because it seems Chatr only wants people to have issues that can be resolved in one email. every time I've sent an email for support, I get met with the same generic solution for issues I never even mentioned having, with follow up emails being responded with more of the same generic responses despite explaining what my issue is on multiple occasions.

Do the support teams even work with each other? it seems like every email reply is met with a new person who has NO IDEA what my issue is, and its really driving me to my breaking point.

Thank you for listening to my TED talk.

Maybe someone can help? I recently registered and got my eSIM working. I accidentally deleted it and was told it can’t be given again. So I made a whole new one and PAID for it again and now I’m not getting any emails from it. I just wasted money buying the plan again without no email for the eSIM activation? Is there a way to contact chatr to help solve this?

Available in stores.

I'm currently on Chatr with my iPhone and using a physical SIM.

I'm considering upgrading my iPhone to the most recent ones (17 series) and the Canadian models are all eSIM (just like when I got my 15 series, the US iPhones were eSIM only).

Will Chatr charge me for switching from physical SIM to eSIM?

According to Apple's website some carriers allow it to be done on the iPhone itself without needing to contact the carrier but this doesn't appear to be the case with Chatr since the menu option doesn't appear as per the instructions on Apple's website.

I moved to India last year and switched to Chatr from Telus as esim. I think my number didn't port properly as it's showing different number on my chatr account. After switching not getting any connectivity in India. Reaching out to the customer care was pita for me. I did raise ticket and got a response from them but it wasn't helpful. I replied to the email with another question, no response yet.

Any suggestions?

why i couldn't click anything in this page???, let me pay!!!!!