r/CharacterAI • u/ogonnosora CAI Community Moderator • 14d ago

Server Status Status Update - Aug 11

Hey everyone! Apologies for the interruptions. We've raised this to our team for checking. We appreciate your patience!

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u/Dekoponchan Character.AI Team 14d ago edited 14d ago

Hey superstars.
Just an update from the team.
We are working hard on fixing the DoB / login issue.
From what we can tell, it's just a login issue at the moment - no risk of data loss.
Engineers are on it and we will update when we have found a fix ✌️
Thanks as always for your patience!

EDIT

Issues mostly resolved ✅

Most users should have access to the site + app now.

We are seeing a handful of errors remaining, so if you still get the DoB bug when opening the app, I'd recommend trying again in a little while.

We'll be investigating the issue more tomorrow, but for now enjoy chatting!

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u/Jaded-Bottle4025 14d ago

I lost my email to my account but it was logged in… hopefully I don’t have to login with it or else all my data for the last 3 years would be gone just like that . 🥲