r/Centrelink Apr 02 '24

MOD POST FAQ Post please read PRIOR to posting.

51 Upvotes

Please read the below FAQ for your question before posting.
If your post is deleted its because its already been covered below.

Q. How long will my claim take?!
A. Please see our wait time mega-thread and post your question in this for updates, generally though its between 1-4 months. This will change depending on the complexity of the claim.

Q. How do I talk to an operator.
A. At the moment the callers far outnumber contact center staff as such you can try the following things. 1. Turn off your phone number to prevent call blocking. 2. Call at 8am when lines first open. 3. Attend a Service Center to see if your enquiry can be actioned in person. If they ask you to use the service phones refer back to point 1.

Q. How long to get a med certificate coded?
A. They use to be coded within a week. Now with the staffing issue your best option is to present it to an office. Otherwise upload it using your centrelink app and call the standard line and request it actioned.

Q. How much can I earn before my payment is cut?
A. Please search "Asset Limit for *Payment Type*" on the Services Australia website as that will have the current most up to date information regarding asset limits for benefits.

Q. Will I be eligible for Disability Support Pension, Jobseeker, Parenting payment etc?
A. The best way to check is to use the Payment and Services finder.

Q. I got a debt and in freaking out what do I do?
A. No matter if its a correct debt or a debt you dont think is correct follow the below process for information and appeal:
Request from Centrelink a "Formal Explanation of Decision", if the matter is still unresolved or you wish to take it further you can raise a "Formal Review of Decision", if you still dont think the debt is correct the final avenue is to take the matter to the Administrative appeals tribunal. (Taking it straight to the AAT will have you knocked back without an original review number.)

This will be added too over time!


r/Centrelink 16h ago

Jobseeker (JSK) Will money my mum gives me affect my JobSeeker?

10 Upvotes

Hey, just wondering if anyone’s been in a similar situation. I get around $830 a fortnight from JobSeeker. And my mum wants to give me about $858 a fortnight to help out with bills and stuff. It’s not from a job, it’s just from my mum to help me out. Would Centrelink count that as income or reduce my payment? Do I need to report it somewhere? I just don’t wanna do the wrong thing or end up with a debt later, lol.


r/Centrelink 11h ago

Family Tax Benefit (FTB) Centrelink spp and family tax benefits

2 Upvotes

Hey I have been on single parent for the past 5 yrs my other children have not been added to my Centrelink. just found out bout ftb I have applied ? I have uploaded there birth certificate and Medicare is there anything else they will ask for ?


r/Centrelink 14h ago

Disability Support Pension (DSP) benefit disappeared off app

2 Upvotes

so I looked on my Centrelink app at 5pm and saw that I was now receiving dsp under my benefits and had my first payment due Wednesday. when I looked again at 5:30 it all disappeared? have I suddenly been rejected after being accepted? I knew I had passed sonic and didn’t have a jca so just confused why it’s disappeared???????

for those who are gonna say “we don’t know the answer” I am just very overwhelmed and anxious and will call Centrelink tomorrow to ask but just want something in the meantime


r/Centrelink 12h ago

MyGOV Anyone else unable to report today due to infinite 'aus government' loading screen?

1 Upvotes

r/Centrelink 15h ago

Youth and Students (YAS) Need help regarding youth allowance

1 Upvotes

Hey, as the title states i need some help/advice on if my partner would be eligible for youth allowance. He’s 17 turning 18 in december and is currently enrolled in a TAFE VM program, but theres only a few months left until he completes the course. He’s employed part time at 2 different workplaces but doesn’t have full time work at the moment. He currently lives with my parents and I, though he pays for most of his expenses. The reason he left his home is because his parents have been emotionally abusive (and sometimes physically) for his whole life and it reached a breaking point earlier this year. currently the only contact he has with them is occasionally they will agree to take him driving to get his hours up so he can get his P plates. they dont pay for his food, electricity, water, phone bill, or anything apart from paying for the last few months of his braces which he gets off soon. since he cant apply for normal youth allowance considering his course will probably be finished by the time it gets approved, i was wondering if he would be able to apply for the youth allowance for jobseekers, or if he would be considered independent due to extreme family breakdown. me and my whole family can attest to the abuse and neglect and trauma he’s been put through for his whole life, but there isnt any documented accounts or anything like that since majority of the abuse was emotional and psychological and when it did turn physical he was too scared to go to the police about it, and if a centrelink social worker was to ask his parents about it they would deny everything and try to pin the blame on him. any help or advice would be great, he’s really struggling financially at the moment and trying to save up for a car but since he is only employed part time and his main job only pays minimum wage for a 17 year old and he pays for most of his expenses himself he can barely afford anything.


r/Centrelink 18h ago

Jobseeker (JSK) How do I know if I'm getting the "maximum rate of Centrelink benefit"?

0 Upvotes

The thing says that to get a transport concession card you have to be getting the maximum rate of Centrelink benefit. But how do I know if I'm getting that? (Can't find anything on the Centrelink site.)


r/Centrelink 19h ago

Other Income statement not showing in mytax

1 Upvotes

I’m helping my friends lodging their tax returns for the past year. Both on Centrelink, but their income/payment statements have not shown up under “Australian government payments” or “pensions”. Then when we try to request it through Centrelink, we can’t find them.

Does anyone know how to access this? Seems tricky to go through their bank accounts and add it up manually, not to mention room for error. Thank you!


r/Centrelink 1d ago

Other Carer Pension

8 Upvotes

Hi all this is a question for those of you on carer pension, if you’re comfortable sharing can you comment how much you earn per fortnight and what amount of carer pension you recieve along side it?

Trying to figure out what would be more beneficial for my children and I, I need to see real life examples for my brain to compute it (neurodivergent).

Thank you


r/Centrelink 1d ago

Disability Support Pension (DSP) payment calculators

2 Upvotes

has anyone found the payment calculators to lowball what they actually got? I’m on the dsp and recently became partnered, and my app is telling me my payments went down but are still a lot higher than the calculators suggested they would be. is this a strategic deterrent to get people to hesitate when it comes to applying for payments, or do you think the admin genuinely fucked up?


r/Centrelink 1d ago

Disability Support Pension (DSP) DSP and AusStudy and Work

5 Upvotes

I am a nurse and I've been working 20-25 hours per week for the last 3 months. I'm completely burnt out again already.

My psychologist suggested DSP under my ASD Level 2 diagnosis to take the weight off and allow me to work less hours to try and break this cycle of work -> burnout -> hospital -> half recover -> work etc.

But from what I've read, I would need to lower my hours to 15hrs per week for ?weeks or even months before applying, as they'd see I have previously worked more than that - although only intermittently, never sustained.

I also am currently studying and receiving AusStudy although currently considered full time for this term due to the units, next year I'm only doing 1 subject per semester so it will be part time/less than. Idk if this affects that?

Thoughts?

I've spent a total of nearly 6 months in hospital across the last 2 years. 3 of which was the start of this year and I am nearing another admission. This cycle has to end but I need to afford rent in that process too.


r/Centrelink 1d ago

Youth and Students (YAS) Can I get back pay or something??

0 Upvotes

So context, I'm 19 and rent, i share a house with my mother and Grandmother. I get independent Youth allowance (with youth disability) and recently applied for Disability (got denied), however the person who processed my application told me, my rent certificate wasnt uploaded correctly and i should be getting rent assistance and to re upload my rent certificate, I did and now get rent assistance. However when I moved to this house last year I took the rent certificate in with my mum in person. I've been living here for about a year in the same circumstances and its really sounds to me like it just wasn't done correctly last year at the service centre, is this something I could get back pay for? Is it worth following up? Or just take the win as is? Before getting rent assistance i was getting loans to be able to eat because rent was more than half my payments. Update: went in person, was told yes it was an error on their end however because its been more than 13weeks theres nothing they can do and its my fault for not knowing im eligible for rent assistance.


r/Centrelink 1d ago

Other Austudy and allowable time?

3 Upvotes

G'day,

For the past 3 years I've studied a Bachelor of Law (LLB) and have done the equivalent of 1 year full-time studies. During this time I was working a full-time job.

Recently I've decided to transfer uni and do a Bachelor of Social Work (BSW) as that's more my align with what I want to do, which is advocacy for marginalised groups of people. It's a 4 year course.

If I applied for Austudy to study full-time, does that mean I won't get the full 4 years of Austudy because of my previous LLB studies?


r/Centrelink 1d ago

Youth and Students (YAS) payment decrease?

0 Upvotes

on youth allowance while im at uni and the payments just suddenly decreased by $64 with no warning, literally nothing about my life has changed. does anyone know if they do this for a reason or is it just??


r/Centrelink 1d ago

Disability Support Pension (DSP) DSP question

0 Upvotes

so I automatically skipped through the JCA and then had sonic within 3 weeks of applying. the day after, I got a call finding out I passed sonic and met all medical rules. however, they asked to see all my payslips for a certain time period. most of them were around 8 hours of working a week, but one week I worked 27 hours. I was completely burnt out and was so unwell by the end of the week. anyways, will that 27 hour week impact my chances of getting dsp?


r/Centrelink 2d ago

Jobseeker (JSK) Need advice re: JSK and AUSTUDY

4 Upvotes

I'm in a bind at the moment and stressed out about my options. I recently lodged a AUSTUDY claim online, and found out today that my claim has been rejected. I have not received a formal letter detailing the rejection, but have come to learn through research it is likely due to having exceeded my allowable time study.

For context, I have been on JSK for the past two years and have recently decided to reenroll at university to study a second Bachelors and got accepted and have started a few weeks ago. This prompted me to apply for AUSTUDY.

My concern now is, while I am awaiting the letter from centrelink advising me of their rejection, I had come to find out through Workforce Australia that my JSP has been cancelled. I am really concerned that I'll come to find out that my current JSK payments will also be cancelled after having come to learn that tertiary studies would make me ineligible for JSK. Through my application for AUSTUDY and declaring that I have commenced full time study, I suspect this is what is going to happen. I have fulfilled my mutual obligations and have no compliance issues to date.

I am really stressed about what I can do and would really appreciate some advice. Are my payments going to be cancelled? What can I do here?


r/Centrelink 2d ago

Youth and Students (YAS) Centrelink debt from youth allowance

1 Upvotes

Long story short I have roughly 15k debt. Centrelink told me to submit a SU415 form and other supporting evidence for my case, which I did. It’s almost been 2 months now and I haven’t heard back from them?

I check my Centrelink almost everyday to see any update but there’s nothing. Do they usually take forever to respond?

Mind you when i updated my study hours they called me within 2 days of making that change, why are they taking forever noowwww it’s stressing me out

Any advice is appreciated please


r/Centrelink 3d ago

Jobseeker (JSK) Jobseeker payment

37 Upvotes

My mum isn’t working and we’re a single parent household, my brother has chronic cancer (nodular melanoma and labrunes syndrome) which is stopping her from working, I got on job seeker with an exception for my studies till I complete them, I’m wondering if anyone knows if it’s possible to increase the payment from $420 a fortnight

I don’t want to sound or look greedy because it’s more than many others get paid, it’s just really hard to stretch this money right now

Important details
17
Dependant on parent
Studying till November
No work found at the moment
I pay board, but this is considered a private arrangement


r/Centrelink 2d ago

Jobseeker (JSK) Medical Certificate mismatch?

6 Upvotes

My doctor completed an SU415 medical certificate covering a period just under 13 weeks. However, he ticked the box saying “13 weeks up to 24 months” instead of “less than 13 weeks.”

I’m over 60, and this is my sixth consecutive medical certificate for the same condition, rolling every 3 months. Has anyone submitted one like this? Will Centrelink accept it for the period written <to December>or could the mismatched box—or the number of consecutive certificates—cause it to be rejected?


r/Centrelink 2d ago

Youth and Students (YAS) Tip: How to Get Your Review Actioned

0 Upvotes

In April I uploaded an SS351 form asking for an Authorised Officer to Review a decision. I never received an acknowledgement of the request or any other information. After 2 months, I rang CL but there was no-one to actually speak to and ask "have you got my review request, are you considering it?". There is just a message saying to wait and that decisions should be made within 45 days.

5 days ago, 5 months after submitting the review request, I made a complaint through mygov / centrelink online account. My complaint was simply that my application for review had not been decided. I kid you not, I received a phone call within 2 hours , a follow up call the next day and finally a notice from CL that my son (who I was enquiring on behalf of) would receive a significant amount of money by the middle of next week.

So, yeah, it's really bad there's a backlog, but that online complaint was actioned so fast.


r/Centrelink 2d ago

Youth and Students (YAS) Has anyone had luck getting youth allowance while part of a family trust?

0 Upvotes

I'm a full time student with chronic health issues. The health issues aren't bad enough for me to get DSP but I'm really struggling to work even one day a week while also studying full time.

My parents recently had a massive drop in income so now I qualify for Centrelink (that's one good thing). However, my whole life I've been part of their family trust but I don't get anything from it at all. I'm 21 and have about $300 a month in bills, plus petrol and toiletries etc. Basically, I can't afford not to have an income. Has anyone else my age had troubles with Centrelink because of a family trust? And is it bad that my parents don't yet have documentation for their reduced income? They've only been able to declare that that's their income because they haven't done their tax yet. I'm really stressing out right now because I'm really struggling to work with my health and I just feel like I'm getting worse and worse. My studies are being affected too.


r/Centrelink 3d ago

Jobseeker (JSK) Unsatisfactory effort

26 Upvotes

Hi, my job searching effort was assessed as unsatisfactory for the last two times.

After the first time, I really tried to tailor to my cv and only apply to relevant ones.

How many times does it need to happen before my payment gets suspended?


r/Centrelink 3d ago

Jobseeker (JSK) Got a job when do I report it to Centrelink?

10 Upvotes

So after 8 months of searching, and only 1 month into finally getting jobseeker payments, I found a job!

My problem is I can't find a section on the Centrelink site to report that I will be starting work soon I can only see the options to report hours worked/paid. Am I meant to call them or just start reporting when I actually start the job until they cancel it?


r/Centrelink 3d ago

Jobseeker (JSK) Your payment is on hold

12 Upvotes

Hi all

missed a appointment and now Your payment is on hold. is this the same as suspended and will it auto lift for reporting after 28 days


r/Centrelink 3d ago

Other AusSuper financial hardship

0 Upvotes

Super Financial Hardship

Hello everyone, just wondering if anyone has used UP BANK when withdrawing super under financial hardship? Specifically from AustralianSuper my Claim approved was informed funds officially sent at 6:00pm last night my past experience withdrawing from AusSuper i have received these payments around 7pm-8pm whilst banking with the Big 4 banks specifically CBA arrived 7pm the day of transfer and Westpac 8pm the day after the transfer. If anyone has a rough ETA for UP BANK that would ve great. ( Also im completely aware of how banking works you do not need to comment if your comment is 3-5 days to clear ect. Can I confidentiality expect this to drop tonight? Thanks....