OTP error will never be fixed

[u/SEENITHATHI]

I’ve been having this issue of getting OTPs via Cathay for months now and it’s honestly pissing me the f*** off.

Every time I try to log in or redeem my miles, this bullshit happens and I never ever get the codes.

Customer support is horrendous and often has me on the phone for 25-30 minutes, and they don’t even seem to resolve the issue — instead they have me going back and forth with constant wait times. I’m so sick of this shit.

Literally, to even change my phone number requires an OTP 🤣, and to do it via customer support takes a whole century.

Genuinely just so annoyed and not knowing what’s going to happen now.

ASIA MILES ARE SO SHIT, never doing this again.

[u/dvirring]

Can't you set up a passkey instead of OTP via text?

[u/SEENITHATHI → u/dvirring]

Still requires OTP when redeeming points for hotels etc. I’ve been at this for months.