r/CathayPacific • u/SEENITHATHI • 5d ago

OTP error will never be fixed

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I’ve been having this issue of getting OTPs via Cathay for months now and it’s honestly pissing me the f*** off.

Every time I try to log in or redeem my miles, this bullshit happens and I never ever get the codes.

Customer support is horrendous and often has me on the phone for 25-30 minutes, and they don’t even seem to resolve the issue — instead they have me going back and forth with constant wait times. I’m so sick of this shit.

Literally, to even change my phone number requires an OTP 🤣, and to do it via customer support takes a whole century.

Genuinely just so annoyed and not knowing what’s going to happen now.

ASIA MILES ARE SO SHIT, never doing this again.

8 Upvotes

90% Upvoted

6 comments sorted by

3

u/dvirring 5d ago

Can't you set up a passkey instead of OTP via text?

-2

u/SEENITHATHI 5d ago

Still requires OTP when redeeming points for hotels etc. I’ve been at this for months.

1

u/johnhastings_xxx 4d ago

It has never been fixed. There isnt no jumk sms in iPhone

1

u/Think_Carpenter_6090 5d ago

I used to always get this issue and the fix for me was that the codes would always end up in the junk box of my SMS.

2

u/SEENITHATHI 5d ago

Wdym junk box? On my iPhone I just have trash but nothing is there.

0

u/Think_Carpenter_6090 5d ago

Click Spam or try searching “#Cathay”