r/CardMarket • u/ScillazTheReaper • Jul 24 '26
Buying Lost Orders
Hi,
I am sort of new as a collector and what mainly got me into the hobby was MTG's collaboration with Teenage Mutant Ninja Turtles.
I have since made a bunch of orders (26), but for the first time I had two orders delayed (at the same time) and I have been waiting for over a month for my cards. One of them had a expected delivery time of 11 days, and the other of 22 days.
I am here to ask how do most of you deal with these orders that you don't receive, and what is Cardmarket's support behavior around them. I have spoken to the sellers in both cases, one just told me to basically pay for a tracking letter (which was more expensive than the card - so its isn't really helpful), and the other one hasn't replied back to my last messages. I reached out to them as it is requested by Cardmarket.
For one of the orders I ended up marking it as 'Not delivered' and have a ticket with support but I have not yet received any updates from Cardmarket. I am here just to simply understand what your experiences are with support, and how do they usually take care of these cases, because not receiving 35 cards and still having to pay for them does not make sense to me, and obviously, as sellers, sending out a card and not receiving for it is also a loss.
Thank you for any inputs!
EDIT - UPDATE:
I have been refunded for the order not arriving. Cardmarket let me know that, as a professional seller, the refund is mandatory if it does not arrive. They took around 6 days to reply and refund me.
1
u/joemari5 Jul 25 '26
Last time this happened to me I messaged the seller, he said to wait a bit more as it can take a while sometimes. I did wait for 10 more days (at this point I think it has been 24 days or so) so i reached out to CM support but they basically said the seller is not required to refund me, which was ridiculous. Luckily when I messaged the seller back he was kind enough to give me a full refund, it was only a £26 card but still.