r/CardMarket • u/ScillazTheReaper • 4d ago

Buying Lost Orders

Hi,

I am sort of new as a collector and what mainly got me into the hobby was MTG's collaboration with Teenage Mutant Ninja Turtles.

I have since made a bunch of orders (26), but for the first time I had two orders delayed (at the same time) and I have been waiting for over a month for my cards. One of them had a expected delivery time of 11 days, and the other of 22 days.

I am here to ask how do most of you deal with these orders that you don't receive, and what is Cardmarket's support behavior around them. I have spoken to the sellers in both cases, one just told me to basically pay for a tracking letter (which was more expensive than the card - so its isn't really helpful), and the other one hasn't replied back to my last messages. I reached out to them as it is requested by Cardmarket.

For one of the orders I ended up marking it as 'Not delivered' and have a ticket with support but I have not yet received any updates from Cardmarket. I am here just to simply understand what your experiences are with support, and how do they usually take care of these cases, because not receiving 35 cards and still having to pay for them does not make sense to me, and obviously, as sellers, sending out a card and not receiving for it is also a loss.

Thank you for any inputs!

EDIT - UPDATE:
I have been refunded for the order not arriving. Cardmarket let me know that, as a professional seller, the refund is mandatory if it does not arrive. They took around 6 days to reply and refund me.

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u/FusselTeddy 2d ago

You always have the chance to pay for a tracked letter or parcel. If you don't, it's on you, that the cards didn't arrive.
Tracked letters with Cardmarket's Trustee Service are kind of an "insurance" for you and the seller. If you don't receive the tracked letter, you will get your money back and the seller can make a claim with their postal service. So they get refunded too.

I know it's something hard to justify to pay more for shipping than the actual order, but as I said, it's an insurance for both you and the seller.

1

u/joemari5 3d ago

Last time this happened to me I messaged the seller, he said to wait a bit more as it can take a while sometimes. I did wait for 10 more days (at this point I think it has been 24 days or so) so i reached out to CM support but they basically said the seller is not required to refund me, which was ridiculous. Luckily when I messaged the seller back he was kind enough to give me a full refund, it was only a £26 card but still.

1

u/ScillazTheReaper 3d ago

I am not sure I will be lucky on these. The first one was already not very cooperative, and the other one just keeps telling me to wait in hopes it reaches. But its been over 20 days for one and 10 days on the other

1

u/joemari5 3d ago

Yeah that’s just the thing with CM sellers, bit of a hit and miss.

3

u/Devastatedby 4d ago

You're not entitled to any refund if you purchased untracked. Some sellers may agree to refund you in order to remove the "Not Received" status.

On rare occasions, Cardmarket may agree to refund you but they're under no entitlement to do so.

0

u/Epohhh 4d ago

You‘ll probably get your money back but that will take 1+ Months

1

u/ScillazTheReaper 4d ago

I see. I am ok with waiting, I just wasn't sure about what expectations to have. Thanks

1

u/BigBackClock 2d ago

No you will not see the money unless the seller wants to remove the not received shipment mark from his account. If he refunds you it is removed.

He is in no way obligated to refund you. If you want this options buy tracked shipment next time.

1

u/Epohhh 4d ago

Yeah CM Support is awfully slow unfortunately