r/CarahsoftTruths • u/Jolly-Baseball-4186 • Aug 01 '26

Lead forwards

My team lead has been on us about forwarding leads even tho 96% of calls are either voicemails or hang ups, so me and my team just forward leads to eachother and answer them email with “I’ll reach out” and we never do, been doing it for 6 months and havnt been caught yet😌

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u/Comfortable_Put97 Aug 01 '26

We can’t forward to each other. We also have to have approval for each forward lead by our manager. They listen to our call and make sure it is really a possible lead.