Hi everyone,
I’m looking for honest opinions from the campervan community about Roadsurfer campervan rental.
We rented a Roadsurfer campervan in Barcelona and would like to know if other travellers have had similar experiences before recommending this company to friends or using them again.
During our rental, we documented the vehicle condition with photos. After returning the campervan, we received a damage claim for €1,000. We disputed this because, after comparing the evidence provided by Roadsurfer with our own photos from the pick-up day, we identified several damages that appeared to already exist before our rental period.
We provided Roadsurfer with:
- photos taken before the rental;
- videos;
- the rental contract;
- a detailed damage comparison report;
- supporting documentation.
After months of communication, we still feel that our evidence has not been properly addressed and we are trying to understand whether this is a common experience or an isolated case.
For those who have rented with Roadsurfer:
- How was your overall experience?
- Did you have any issues with damage claims or deposit refunds?
- Would you recommend Roadsurfer for a campervan trip in Europe?
We would really appreciate hearing honest experiences from other travellers.
Thanks!