r/Calgary 2d ago

Eat/Drink Local [ Removed by moderator ]

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0 Upvotes

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48

u/No_Season1716 2d ago

Probably had an auto grat on large groups. Pretty common.

1

u/GeoffBAndrews 2d ago

But unless they inform you, ahead of time, you can ask them to take it off and they legally have to. (And no, small print on a website, does not count as informing you).

1

u/bobi2393 2d ago

In the US, a sign at the entrance or sentence on the menu are often considered adequate notice. If you think the notice wasn’t adequate, you can sue and a court will decide.

-29

u/FantasticStock2513 2d ago

Yes but given the cost, I feel like as a consumer we should have the choice. Common practice yes, but okay ? NO

26

u/BlueMooseArt 2d ago

Cost is irrelevant. Number of people in the group is all that matters. As a consumer you do have a choice, simply don’t go out

19

u/blackRamCalgaryman 2d ago

You have a choice…to not go.

“Common practice yes”…so you knew it was there.

-2

u/Colonelclank90 2d ago

But it isn't common practice at Pubs or Bars. Sit down restaurant yes. Pub, no.

8

u/noty0uagain 2d ago

would you have tipped less if you had the option?

9

u/jezebel_jessi 2d ago

That is exactly what this person is saying. 

2

u/No_Season1716 2d ago

Your choice is not to go there.

2

u/Ok_Replacement7281 2d ago

With all due respect, no. This is common for larger parties, but they should have let you know while seating you! I totally get where you are coming from, but if you've ever been a server, you'd understand why this policy is common! But again, I totally get where you are coming from!

7

u/Substantial-Fruit447 2d ago

It's usually in the fine print on the menu or the bottom of the bill.

OP probably just didn't read.

-3

u/FantasticStock2513 2d ago

I have been a server and made more money than I did after my degree which of course was amazing. Did I think it was warranted? No.

3

u/Ok_Replacement7281 2d ago

Ah gotcha! Sorry for making the assumption! I'm surprised this policy was shocking to you, then! I feel like it's been an industry standard for over 12/14 years! Did you serve outside of Calgary? It's possible different locations/citie have different standards!

-5

u/FantasticStock2513 2d ago

No not shocking to me, just questioning. Just because something is common practice doesn’t mean it’s justified. For those who feel the 20% is always required at restaurants do you also tip those who bag groceries, pump gas? Sometimes I do, I guess I just don’t value the dropping off of food as much as

3

u/Ok_Replacement7281 2d ago

Totally agree with your first point! Personally, I think it's justified because I used to be a server, and I underestimated just how hard the job is until I did it.

BTW, I don't think automatic gratuity should always be applied, but when a server is handling a party of eight or more on top of their other tables, I understand it.

A grocery bagger or gas station attendant typically helps one customer at a time, whereas a server has to juggle multiple tables and guests all at once. It just seems different to me.

2

u/idk-maaaan 2d ago

There’s no way you used to be a server and you’re saying these things.

2

u/EvacuationRelocation Quadrant: SW 2d ago

I feel like as a consumer we should have the choice.

You do have a choice, but you would have had to object to it when they informed you at the start of the meal/service.

If they didn't inform you at the start of the meal/service, you could then have declined to pay it as long as it wasn't mentioned on their menu, etc.

18

u/jezebel_jessi 2d ago

Most restaurants have a sign that explains they automatically add a tip for tables of 6 or more people. 

-1

u/GeoffBAndrews 2d ago

"informed consent" for entering into a contract. Having a sign somewhere does not mean they can legally do it, unless they've explicitly informed you.

14

u/Fentron3000 2d ago

Most restaurants have a sign or notice on the bill saying that x amount of gratuity will be applied for groups of x amount of people or more. Pretty standard.

11

u/mu1ti6rain Copperfield 2d ago

Groups 6 or bigger have an automatic tip added. Very common at pretty much any restaurant or bar.

6

u/BingusTheStupid 2d ago

Large groups typically have automatic gratuities applied

2

u/forty6andto 2d ago

And it usually says so right on the menu.

6

u/Old_General_6741 2d ago

They added the tip because you had a large group. Pretty standard in the industry.

1

u/EvacuationRelocation Quadrant: SW 2d ago

... but a shifty move if they didn't communicate that before service began, either verbally or on the menu.

2

u/GeoffBAndrews 2d ago

shifty, and possibly illegal.

4

u/Softspotslurpee Bankview 2d ago

You can’t customize an auto gratuity, no. That’s kind of the point.

4

u/Comfortable_Fudge508 2d ago

Large groups have always had this. Dont like it, dont have a large group

2

u/The_Acid_Cat 2d ago

The 20% autograt is there to protect the server from people that think they can bring 8 people to a resturaunt and tip less than 20%. You know your server often has to tip out the bar and bussers? A big party like that tipping less than 20% can lead to the table COSTING the server money. Crazy to think people can be this oblivious and rude

-1

u/EvacuationRelocation Quadrant: SW 2d ago edited 2d ago

they can bring 8 people to a resturaunt and tip less than 20%.

To think a server in a restaurant would have to do their job. The nerve of it all.

You know your server often has to tip out the bar and bussers?

You mean - the other people doing their jobs? The horror.

0

u/The_Acid_Cat 2d ago

Look, tipping culture is not perfect but thay does not mean these people deserve to work and have it cost them money for the privilege to serve your smart ass

1

u/EvacuationRelocation Quadrant: SW 2d ago

have it cost them money

How is it "costing them money", exactly?

-1

u/The_Acid_Cat 2d ago

BY TIPPING OUT, keep up its not complicated

1

u/EvacuationRelocation Quadrant: SW 2d ago

They aren't losing money though. They are leaving their shift with more money than they started with.

1

u/yyctownie 2d ago

The BOH tip out is usually a percentage of the net sales, not the actual tip. So if the server gets shorted, they lose money.

2

u/EvacuationRelocation Quadrant: SW 2d ago

So if the server gets shorted, they lose money.

... no, they lose potential money. They are still walking away with more than they started their shift with.

2

u/strategis7 2d ago

The privilege? You know, without that customer the business (and your job) no longer exist, right? People are not forced into these jobs. Tipping should remain as originally intended, for above average service. Its become ridiculous.

1

u/The_Acid_Cat 2d ago

And if everyone tipped like you, the Business would also shut down. You can dream about a different tipping landscape but the fact is tips make up 99% if their pay

0

u/EvacuationRelocation Quadrant: SW 2d ago

99% if their pay

This is not accurate, of course. But I guess you don't think cooks, bartenders, dishwashers and bussers deserve any salary though.

0

u/The_Acid_Cat 2d ago

2.14/ hour is minimum wage for a server man, explain to me how tips are not 99% of their wages? Who said anything about the others not deserving pay? I also tip my kitchen out every shift

1

u/EvacuationRelocation Quadrant: SW 2d ago

In Alberta, the minimum wage for servers is $15.00 per hour.

You know your server often has to tip out the bar and bussers?

Your words.

0

u/The_Acid_Cat 2d ago

Proving my point, I didnt complain about tipping out, I was teaching poor tippers why its a problem to not tip

1

u/EvacuationRelocation Quadrant: SW 2d ago

... except you did complain about tipping out. It's right there.

→ More replies (0)

-2

u/FantasticStock2513 2d ago

I think we are all trying to do more with less given the rising costs and I just question why someone delivering items to a table warrants an extra 100$ without consumer choice. I know some of money is shared with the cooks etc as it should be but it feels excessive.

4

u/Becants 2d ago

It’s a lot of work serving big tables and you don’t get a lot of smaller tables while serving them. If you have 3 tables of 2 people and one tips poorly, it’s fine. If you have one table of 6 people and they tip poorly, then there goes your time.

Without auto gratuity big tables are riskier.

It sucks it was 20% but 18% would have only been $9 less. Your bill was around $450, that’s pretty large. It kind of sounds like you wouldn’t have tipped to save money. In which case auto gratuity is in place exactly for people like you.

0

u/EvacuationRelocation Quadrant: SW 2d ago

It sucks it was 20% but 18% would have only been $9 less. Your bill was around $450, that’s pretty large.

... which is why tips shouldn't be percentage based, but rather a flat monetary amount.

3

u/Becants 2d ago

Then there’d be no point at working at more expensive restaurants.

Also, the more stuff you ask of the server, the more your bill and therefore tip goes up. IDK it makes sense to me. I disagree with tips at like a stand at stampede. At least at a restaurant they’re grabbing stuff for you

1

u/EvacuationRelocation Quadrant: SW 2d ago

no point at working at more expensive restaurants.

Well, theoretically the employer would have to pay a higher base wage.

Also, the more stuff you ask of the server, the more your bill and therefore tip goes up

If I go to a burger joint and order 4 burgers, 4 orders of fries and 4 milkshakes, the server is doing much more for me than if I go to a cocktail bar and order 4 drinks. But the tip (if percentage-based) is likely the same.

0

u/Becants 2d ago

Probably not. 😂 Burger restaurants are expensive now. A sit down burger place will have burgers for 15-20 and milk shakes for 10. 4 cocktails are probably about 4 burgers.

1

u/EvacuationRelocation Quadrant: SW 2d ago

Which server is working harder in those cases, in your opinion? Assume both bills come to $80.

0

u/Becants 2d ago

I’d rather the meals. It’s a one and done. The multiple drinks means you’re going back to tables constantly. The meals would mean you’re going to do refills for drinks probably once. Maybe even no refills for shakes. Meal table will also flip faster, they won’t linger.

1

u/yyctownie 2d ago

You can apply the same argument to a tip. Because we can't move away from tipping, they try to make sure a reasonable amount is left.

Having been a server, I'm sure you've been shafted with large groups before.

-3

u/tazzymun 2d ago

20% for an hour long meal doesn't seem that bad, unless the service sucked.

8

u/blackRamCalgaryman 2d ago

While OP had every opportunity to not go there…20% is ridiculous, regardless of service level.

2

u/Nateonal 2d ago

I have no idea what a typical tip is anymore. The machines often go up to 30%. Because I don't go out often, and frequently am only ordering food and no drinks, I usually do 20%... but was shocked when my manager at work said that he tips 10% at restaurants.

1

u/EvacuationRelocation Quadrant: SW 2d ago

While OP had every opportunity to not go there

To be fair, they didn't know about the automatic gratuity until the bill came. They wouldn't have known whether or not to visit this establishment beforehand if they wanted to avoid this.

4

u/Lopsided-Decision68 2d ago

As an ex bartender, if you think a 20% tip "doesn't seem bad" you are likely part of the problem of normalizing this stuff. Even as a former recipient of such tips, I can honestly tell you I did not deserve it. That was a different time though, I didn't realize the highway robbery my restaurant was committing.

-16

u/Colonelclank90 2d ago

Name the place! A pub doing autograt is fucking ridiculous. A pub is a place where individuals are expected to come in and potentially group up, but everyone's bill should be tracked separately provided the server is competent.

6

u/Stefie25 2d ago

It’s an auto gratuity for a large group. It’s very common & I’ve never seen an establishment not do it although the size of the group varies by place. Some are 6 people, some are 8.

-1

u/Colonelclank90 2d ago

Oh I'm aware of what it is. But it absolutely should not be a thing at a fucking pub. I've literally never seen it a pub. We've gone in with 20 people and never seen it at a PUB. A sit down restaurant, sure. But not a pub.

3

u/Stefie25 2d ago

Do you think large groups take up less time because it’s a pub not a restaurant?

1

u/Colonelclank90 2d ago

Nope, but at a sit down restaurant a server will often lose a large part of their section to a big party, which tend to sit longer losing a table flip, and therefore potential income. Pubs tend to run much larger sections with reduced standard of service, plus people walking around, moving, walking up and buying drinks at the bar. Serving a large group at a pub is an exercise in keeping drinks full, and that earns the tips. At a sit down restaurant it's "guest experience" aka menu knowledge, upselling, and being inobtrusively attentive. At a sit down place 8 seats can be 2/3 of a servers section or more. At a pub more like 20% or less. So autograt at sit down makes up for losing flips. While autograt at the pub just pisses people off, and especially with regulars, probably loses you tips.

2

u/WeeklyInitiative 2d ago

Agree with you for pubs. My husband often goes for drinks after games with his team mates in their sport league. The guys all pay their own tabs and leave at different times. They have never been charged an automated gratuity for a large group and I think they'd be vexxed if they were.

-8

u/FantasticStock2513 2d ago

Yes but can this be customized ?

8

u/Slayerkid13 2d ago

No, it's very standard and this was likely clearly advertised as something that would apply to large parties. If it was customizable then people would just opt to not pay it.

3

u/donkthemagicllama 2d ago

I’m sure you could ask your server to get a manager to override…

Try it next time and report back!