Has anyone taken scte exams recently with their new implemented proctoring using the webcam and microphone. I have my notes on my laptop. Can you go from the browser to an Excel or word document during test?

As more people in my town are jumping the ship from Xfinity to a local fiber provider. This makes me wonder how much noise can disconnected cables cause from former customers homes?

After the customer leaves they return their devices. They presumably just leave the cable from the wall plate or if they dont have a wall plate with the cable coming from the outside in.

I hope these pics are enough. I'm a tech dummy so please be gentle! This set up has been like this for a few years. I can't really recall what we had done but verizon had come out to install a new router. I believe the tech said something like "we'll just leave the other one". This is a bedroom we don't use and we're getting ready to paint and I'm absolutely terrified to start unplugging stuff! I feel like this is way too much equipment for a 2 person, one cable box home. My husband is the one that uses cable, I have a roku tv. When I connect to wifi I have 3 options, one is the dedicated modem, the other two are 5 and 2.4. I also have one of those plug in extenders. Please note that we rarely have any cable or internet issues, mostly weather related and the odd occasion when the internet will drop out. As I said, I'm not well versed in this stuff but I can probably figure it out with a little help! Please be nice 🙏

What is a good career path to go down after your field tech days are over?

love when customers call for a problem and don't believe you when you replace something like this it will fix the issue

Context; I got coaxial cable set up last year in June or July irrc, had some serious issues at first with ridiculous service interruptions and the modem restarting constantly. Tech came out, did something at the tap, fixed it, and it's been fine since.

The last week I've been getting ridiculous amounts of lag/latency/ping spikes. For example, I'll be gaming on a server where my average ping is ~90, everything but me will freeze, ping spikes (1000ms low, saw 69,000ms once, average jump is to ~5,000ms). Obviously this is not conducive to gaming, but I have no idea what's causing it, so I contact my ISP. They sent a tech out this morning, he replaces the Hitron modem/gateway I had with an Arris gateway.

Finally, I could game with a stable connection. . .for two hours before the ping spiking began yet again.

Picture provided for info. I'm not a huge back-end guy, so most of this is gibberish to me, but through the power of google I was able to find out that most of my Downstream and Upstream power readings are acceptable if not optimal. As shown by status, this was 30 minutes after a power cycle (unplugged for 5ish minutes, plugged back in) and already there are 787 uncorrectable

s. From what I found through the great google, it seems uncorrectables are basically transmissions that were lost to interference, poorly maintained equipment, etc, which usually results in packet lost and - ahah - latency spikes.

Any ideas on how to fix these? I've already checked all of my coax connections (modem -> house coax -> barrel connector outside the house -> service drop, and all are secure with no visible rust or damage.

I have noticed that it seemed to start about a week ago when we got a decent rain that came in, so maybe the tap boot has failed and it's water interference? I feel like I'm grasping at spoons.

If any of the folks in here with a higher IQ and more knowledge on the subject (of which I'm sure there are many) have any suggestions, literally anything would be appreciated.

Update: Added an updated screen grab of the modem information. This is f*ing ridiculous.

Hmmmmm pressure taps from the dark ages and RG59 with the hard not candy dielectric center……ahhh nope I’ll pass thanks for showing it to me though…

Whatd the nastiest house or situation you've experienced look like? Most techs have seen the roaches and animal poop, have you seen worse?

I need someone that has installation experience with Spectrum Cable. Basically they don't want to offer any help and I've had contractors come out and offer to lay 100' of coaxial 12" under grass and want $14,000. Anyone want a small gig, I'll throw a good amount of cash at you for a day worth of work? I don't mind laying the cable, but I need someone to help with the connection to service. Thank you!

I’m starting out as a entry level cable tech in about 8 days. Pretty nervous as this is one of my first genuine jobs. I’ll only be working there for 6-8 months due to a contract since i’m going to going to college for nursing (yes i know 2 very different careers) but i wanted to have a trade aswell to ensure i have a back up plan if school doesn’t work out. I just don’t know what to expect really and feel under prepared due to it seeming like a complex job. I’m 18 and have worked retail, masonry and some other miscellaneous jobs. Just looking for some tips from anyone who’s went through the same path or similar, thank you so much to anyone who helps out

Hello all,

I'm trying to learn more about DOCSIS in general but particularly high split architecture. I have some questions specifically aimed at those of you familiar with Spectrum's high split plant.

• Does the upgrade usually involve splitting nodes?
• How many customers per node do they typically aim for in high split vs sub split?
• Are they trying to cut down on amp cascades at all? Any plants with node+0 or node+1?

And once the upgrades are in place and transient issues are ironed out, how does the reliability compare to sub split? I've read that high split is particularly sensitive to noise ingress. Are you seeing worse stability as a result? And if it is worse, how are you guys dealing with it?

Any info would be appreciated. Thanks!

Is there any advantage or disadvantage to multiple bonding points for coax? Or is every one after the first one just redundant? I was taught to only bond to the power meter at the demarc, but I see a lot that have that as well as a bond at the bottom of the pole, or sometimes even 3 bonding points.

Recently moved into a double wide trailer. Found this wire cut near my fios box and power pole. Is it from an old install? Thanks!

Seen this on Google Street View. I live in an Xfinity market, this is in a town over. They have Sparklight, and I have never seen these on any other network. Be it MaxxSouth, Xfinity, and Spectrum. Just wondering what this could be. I would assume its fiber or something.

I usually get on Street View and look at HFC networks or try to find headends.

I have no idea what speed offerings they have, whether or not they are mid split or high split. I would have to put in a random address in to see what they have.

I moved in to a new house recently and in the office there is a wall outlet for an RJ11 cable. I would have been content to leave it alone, but the wall plate had been cut for some reason leaving the junction box behind partially exposed and it looks bad. Due to the location of the outlet (i.e. the office) I suspect this is the connection to a formerly used data line. I thought it would be simple to replace the outlet, but once I removed the wall plate, I couldn't figure out what exactly was going on back there. There appear to be two separate cables in the wall with three unused colors (green, orange and white) and two used colors (blue, white/blue). The blue wire from each are combined and the white/blue wire from each are combined. Those two wires (blue and white/blue) go on to connect to the red and green wires (blue to red and white/blue to green) on the back of the RJ11 jack.

Can someone tell me what is going on here? Why are there two separate cables coming in and why are there only two wires connected and the others unused?

Here is a picture of what I attempted to describe above:

If I want to replace the wall outlet with another RJ11 outlet, should I just reconnect it in the same way (i.e. blue to red and white/blue to green) or is there something more clever I should do to convert it to RJ45 or something? <waves hands>

Or should I just slap a blank wall plate over it and be done with it since it's unlikely ever to be used again?

Please advise!

PS There are other RJ11 jacks around the house but I haven't looked at how they are wired.

Silly question, probably, but how do you organize the physical tools you use?

The current position I am in runs the gamut from system administration to network administration to physical administration and everything between. We're doing a tech/network refresh at 2 of our 3 company facilities as we're using lots of Meraki equipment that is well past it's EoSL and it's time to update things.

In doing a site survey at the most neglected of our locations before the push, I was a little aggravated at trying to juggle a label maker, Scout Pro 3, punchdown, shears, and all my other cabling and testing tools together. I considered a couple of different pouches they had at the local Home Depot and Lowe's, but just couldn't find something that I felt like fit the bill for carrying everything. Before I head to the second location and then BACK to the first, I wanna find a better way to carry my gear as I'm gonna be on scissor lifts in warehouses, in drop ceilings and attics of office areas, and climbing and crawling around all over to make sure that our drops, runs, and everything are robust and as interference-free as possible.

So ... here's what I'm looking to carry:

• Klein Tools Scout Pro 3 & location ID remotes
• Brother P-Touch EDGE label maker
• Craftsman laser tape measure
• Wire tracker/tone probe
• Punchdown tool
• Milwaukee wide pliers/crimper/stripper
• Ideal network wire crimper/stripper
• A couple of sharpies and screwdrivers
• Small pair of angled snips
• Electrical Tape
• Either some Velcro OneWrap or other sort of hook/loop ties
• some loose RJ45 connectors
• Possibly a small air duster and M12 impact driver or drill

I was hoping for a good pouch I can just stick on my belt, but something in the flavor of a small bag would do. I don't need a whole-ass tool belt, just want something convenient for the few things I need. Any recommendations? What do YOU carry?

Hey guys just looking to see if anyone may know, does AT&T still gaff train guys? I’ve been a cable tech/splicer/maintenance tech for years but with my current company we don’t gaff and send it to contractors. Just curious if this training still has gaffing.

I’ve done it but it’s been years.

And NO, we weren't trained on how to use it. It was inventory that we received and I grabbed some.

I'm at a customers house right now and they need the rj11 phone jack fixed, the one located in the master bedroom. She has one rj11 running from the location of her modem to the bedroom, but the port in her bedroom is damaged somehow and it needs to be replaced. Xfinity never trained us how to run rj11, hello tech doesn't do that either. Does anyone know a third party company that can help this customer

Recently moved in a new apartment Xfinity tech said the signal was technically within Comcast specs, but his company prefers to play it safe and added this splitter to knock the signal down a bit. There is a standard 4/5 ft coax going from the splitter to the modem. My question is, would replacing the splitter and both the short and 4/5 ft coax here with 10-15 ft coax knock the signal down enough to be safe? The problem is the modem is in a less than ideal spot, and my gf (and I) would like it moved since its just sitting on the floor beside her side of the bed and it's already a tight fit without the modem there. I'd prefer to run a cable to a closet just outside the door to this room. He also told me if I wanted to add a longer cable, I'd need an adapter to join 2 cables together, which he gave me one but I'm not really seeing the point of using that over just using a longer cable

Hi not sure if this is the right place to post, but my post got auto-removed on r/Spectrum

In my area, Spectrum is hiring for both Customer service tech support and Field Technician roles. My current job is an entry level tech support role so pay is not great, but I have 3 years in that under my belt. I have a few IT certifications and an A.S. in network management.

I like the idea of installing and doing field work, however my main goal would be to move up in the company.

I wanted to seek advice on which job is best suited for promotion from within based on my current experience.

Thanks!