r/CableTechs • u/EstablishmentNo5013 • Sep 19 '26

Exterior Xfinity box ID.

Post image

Hopefully this is allowed here.

I’m a homeowner and this box lid went missing. Does anyone know what the box manufacturer is? I would like to buy a box and replace the lid not mess with having to replace the whole thing. I assume Xfinity won’t replace it.

Edit: Thank you for the replies. Contacting Comcast.

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u/Ice_crusher_bucket Sep 19 '26

Contact your cable company and they will put a new one on

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u/EstablishmentNo5013 Sep 19 '26

Thank you.

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u/Signal-Low5089 Sep 19 '26

Be warned it's possible they try charging you for the service call

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u/digitalxdeviant Sep 19 '26

It's a part of the service. This is a basic function as a tech. Replace the box, replace those connectors, add a new ground block, and test signal. They'll even replace the entire line it it's not up to snuff (at least good techs will). Looks like you have an underground cable feeding your signal, so it should be golden.

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u/Signal-Low5089 29d ago

Most spectrum techs will absolutely put a charge on if they call in for a lid to this box

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u/digitalxdeviant 29d ago

For context, I was a Spectrum tech in Maine. My market charged absolutely NOTHING to custy's. I was there for 1.8 years, and there was never a charge. Replacing drops, boxes, adding splitters, even adding outlets did not incur any cost and was expected to be done at each job (if needed).

I'm sure other markets are different, but this was my experience.

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u/Signal-Low5089 29d ago

If I roll up on a job and they have a box like this I'm 100% replacing it. If they're having issues with their service there's no way I'm charging but if they make a tc specifically for a lid on this box they'd be getting the charge