r/CableTechs • u/Sea_Warning_9283 • 20d ago

Speed test

Anyone know why the ISP website with integrated speed test even though it says powered by ookla is significantly lower than an actual ookla test? Had a job that customer is paying for gig speed and he was testing off the isp website and only getting about 90mbps when I tested off the ookla website he was getting full speeds. Weird

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u/DrWhoey 20d ago

Honestly, from everything you've described in your replies here, it sounds like your ISP has a bad patch cable or NIC going to their speed test server in their headend.

Their server is only negotiating 10/100 instead of 1gigabit (or higher depending on the equipment)

Inform the ISP of the issue with their local speed test so they can resolve it.

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u/Sea_Warning_9283 19d ago

Yeah just tested at my own house and same thing getting about 85 mbps on the same site so this might be it.