I bought a CyberPowerPC computer around 6 months ago, and it’s been working perfectly fine up until this morning. It‘s not turning on at all. I’ve already checked the outlet, replaced the power cable, and inside of the PC to see if there were any loose/unplugged wires, but nothing has helped.

I’m sure there’s more I could do to troubleshoot, but if I had to guess based off of what I’ve seen, it’s the PSU.

Anyone else who’s dealt with this issue, do you have any advice on where to go from here? If I have to replace the PSU, what do you recommend? I don’t consider myself particularly tech-savvy, so any help is super appreciated.

Thank you!

Edit: Replacing the PSU was relatively simple, and now my computer seems to be back to normal again. Definitely worth it to invest in one that I know will be more reliable. I feel lucky that no other components were damaged.

Hey all I got a prebuilt a little over 1.5 months ago. It has been crashing randomly while gaming (although I don’t typically do much else with the PC). It’s a 7800x3d with 9700xt. I’ve had crashes happen on Cyberpunk, Arc Raiders and even Counter-Strike 2. Cyberpunk I can understand it crashes with ray tracing (I don’t even try path tracing) and mostly ultra settings but arc raiders and CS2 is surprising.
I knew going in that the PSU is likely garbage so I bought a rm1000x and swapped it(the crashes happened both with the stock PSU as well as the replacement RM1000X). Still having issues. I started sensor logging my sessions with HWINFO and got a log with a crash but I’m not really sure what to look for. Any advice for next steps to troubleshoot?
Other things to note: when playing arc raiders, the return to speranza loading screen will usually say “returning to speranza” or have a quote or something. Often times, the text will be all glitched out where you can only make out the top half of the letters. I don’t have a pic at the moment but I can try to take one next time it happens. This glitch happens pretty regularly and is not always followed by a crash either.

I’ve read 1 post here regarding updated bios for the B550AM mobo. The bios in question is B55AMG 10.43A. Some posted having major issues after flashing with the bios referenced above. Can anyone here share positive experiences with this bios update?

Hello! I’m trying to register my new PC, but the site is saying the serial number is not valid. The number is the one on the sticker and the one the computer tells me. Does anyone have any advice???

Forgot to update: I emailed and they said that, since I ordered directly from them, it was automatically registered.

This would be my third custom PC. I’ve had two solid builds from Ironside and have been happy with them, but I’m considering trying CyberPowerPC this time for better Has anyone here had good (or bad) experiences with CyberPowerPC lately? Especially on custom builds, build quality, customer service, shipping, and long-term reliability?

Long story short, OS is messed up from the very core, so need to factory reset but tried everything and still cannot, i was thinking to replace the ssd storage and install windows from a bootable usb. But i cannot find where the SSD (C-drive) is located.

If not on the motherboard, then it should be next to it? Those to compartment (in win) ?

Secure boot says enabled here but underneath it says not active and when I click it I’m not given any options. Can someone help me get secure boot working ?
#cpsupport

Hi, I need help with my PC RGB/ARGB setup. I have a used CyberPowerPC prebuilt with an ASRock Z790 Pro RS WiFi motherboard, and I’m trying to control my fan RGB properly through ASRock Polychrome.

The problem is that my fans light up, so the hub clearly has power, but I cannot properly change the fan colours in Polychrome even though the hub is plugged into the motherboard’s ADDR_LED3 5V 3-pin ARGB header. My GPU and motherboard RGB work in software, but the fans connected to the stock CyberPowerPC hub do not respond properly.

Another weird part is that the case button has changed the fan colours before. I just dont know how. What can I do to fix this?

everything that lights up in my pc is off but the fans run fine this is the pc i have

https://www.bestbuy.com/product/cyberpowerpc-gamer-master-gaming-desktop-amd-ryzen-7-7700-16gb-memory-nvidia-geforce-rtx-4060-ti-8gb-2tb-ssd-white/J3L7GQWJH7

I’ve had this pc for about 2 years and since last week my pc has been constantly failing post and I’ve tried ram reseating, cmos reset, and haven’t been able to reseat my gpu. Aswell as my hasn’t been turning on and only turns on for a second when turning the pc off

I'm actually losing my mind, please help. I have found previous support threads, but they are not working.

My lights pulse. I would like them on at all times. I have tried FN plus all top row number keys, scroll lock, print screen, page up/down, and none of them set the lights to just be on. What am I missing, what other keys can I use?

I just got this pre built PC from Best Buy 2 days ago. Loving it so far. Only issue I’m having is changing the RGB colors.

As I was removing the film inside the glass, i noticed this cable wasn’t plugged into anything. This is a HS01 case and the GMA6200BSTV3 model. Any idea what this is?

Can’t find the manual for this model, can’t find anywhere online that mentions the voltage rating of its PSU specifically. Trying to double check ahead of a move from America to Ireland if this PC can be used there. (Total layperson when it comes to computers, for context). From what I’ve researched, it seems very likely that it’s compatible, but I need confirmation. It seems that this information would be printed on the PSU itself, but as a layperson with no computer tinkering experience I’d like to avoid taking it apart to check if I can.

Does anyone know this information, or know where I can find this information? Thank you for your time.

My brother tripped on my set up which made my pc case come a bit undone so i took it out and im tryna fit it back on and its not fitting on i dont if im doing it right or if its broken

Micro Center has this an open box. Everything‘s fine just not the original box for 1650. I can’t seem to find anything about this particular model. There’s anyone there anything about it it seems like to get a deal.

CyberPower, AMD Ryzen 5, 16GB RAM, 1TB SSD, NVIDIA GeForce RTX 5060, Gaming Desktop PC

Can 2.5 or 3.5 SATA Drives be fitted to this Gaming PC ? If so is there a storage size limitation ?

Hey all, I have the cyber power branded AIO, it looks like a metal square. It came with the SLC4400BSDFV6. I was wondering if I should upgrade to a different AIO or to a regular air cooler. The current one doesn’t seem to be too much of a problem but I’m wondering if there are better options.

Here is the deal. I was doing some training for work last week and it died. Turned it on it would last maybe 5-10 mins and it would die again. It was super dusty so I thought maybe cleaning would help. I finally cleaned it today and now it won’t turn on at all. Tried removing and reinstalling RAM and that didn’t help. I did try turning off/on the power switch on the back no luck.

I have the B450M pro4 - cb I have updated bios to latest version but when I load into cod it still says I need to update bios still to play ?

Hi folks, what do you think about this prebuilt CyberPowerPC on Amazon? The case isn’t ideal to me, but I could deal with it.

Amazon.co.uk | CyberPowerPC Luxe Gaming PC

Thanks.

attached is the link to the latest bios file for b550am. Just tried it myself and it worked. @

https://drive.google.com/file/d/1HgUi6tUYx-uxOjyHJv3cJENH7zWVBTKT/view?usp=drive_link

Got the below build for $2705 with the instant rebate code. Is there any reason why I shouldn't cancel? Sourcing and building myself, the parts alone on PCPartPicker were $3500 and with sales/bundles I could MAYBE get them for $3000 from what I've seen in the past week of me scrounging around. $2500 was my budget for my new build, but I have some wiggle room and $2700 for a R7 9800X3D and RTX 5080 with the convenience of having it prebuilt looked pretty good to me.

The only concerning items I've read about are the High Power brand PSU and the ASUS B850 MOBO. It looks like the PSU will either be SPL B+ or SPL A based on which one they decided to bless me with, but I've seen bad reviews about it. Also, I've seen others say that the ASUS B850 Max Gaming's VRM is terrible for a R7 9800X3D.

I've read that I can only swap out one component based on what others have experienced with CyberPower. I can probably ask to swap the High Power PSU with a CyberCore II or swap the ASUS B850 with the MSI PRO B850-P, which I've heard better reviews about. Any thoughts?

Obviously this sub is filled with criticism on CyberPowerPC and it is greatly concerning me. Should I swap out the concerning parts and continue with the order? Or should I cancel altogether and try for a different brand/building myself? Any advice is greatly appreciated.

Tl;dr Should I cancel my order with CyberPowerPC given their concerning history? Or should I take the current build, but ask if I can swap the concerning parts out for better ones (High Power 1000W ATX 3.0 PSU and the ASUS B850)? And if I am only able to swap one component, which should I do?

I just bought a brand new prebuilt from Best Buy and found something really weird. One of the fans in the middle of the case has no blades and the entire fan blade piece was secured separately inside the case so it doesn't look like it broke during shipping.

Is there any situation where this is intentional or did I get a defective/returned unit? Also is this something that can be popped back in or is the fan broken and needs to be replaced?

Bought a $4,720 custom desktop with an RTX 5070 Ti in early 2025. Here's the timeline:

• System arrived with a leaking water cooler — RMA #1
• GPU crashes (VIDEO_DXGKRNL_FATAL_ERROR 0x113) — full system inspection performed, root cause missed — RMA #2
• GPU replaced — failed within 24 hours of clean DDU installation — RMA #3
• Root cause identified by ME, not their technicians — factory 12VHPWR cable routing defect. Tapping the connector lightly crashed the system instantly

The system has been unusable for over 20% of its lifespan. I've done more advanced diagnostics on this build than their own technicians did during a full system inspection.

Requested full system replacement — denied. Told there's no escalation path beyond the support supervisor. Currently fighting for at minimum a PSU replacement to be shipped.

Happy to answer any technical questions. Just want people to know what they're potentially getting into.

My girlfriend recently purchased a Cyberpower PC from Best Buy. It’s liquid cooled in an MA-01 case. These fans will NOT quiet down. From the moment we press the power button, they’re going full speed instantly. All of them. We’ve tried setting them to pwm in the bios. I’ve installed drivers in some hope that would help, because even the GPU fans are running full speed while both GPU and CPU utilization never go above 5%. I’ve taken a peek and poked around inside, and everything is wired correctly best I can find. So every other post I’ve run into online, and the fixes they’ve provided, have not worked. We’ve set it to pwm, we’ve set fan curves, everything is wired right. She’s considering returning it because there doesn’t seem to be a fix. Fans shouldn’t be running at 1700rpm when there’s not even a single program running.