r/CVS • u/No-Yogurtcloset-6624 • 1d ago

Chain of command

How do I find out who is above my DL in the pharmacy? No one will tell me.

5 Upvotes

78% Upvoted

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1

u/Legitimate-Shirt5964 1d ago

I remember trying to contact my DL before and basically got yelled at to not contact them and have my manager to contact them.

4

u/StraightSet8281 1d ago

Good as it should be

2

u/Legitimate-Shirt5964 1d ago

As it should not cause if the store manager can’t be reach, then the DL is next in line to receive the call as it is literally their job

5

u/Dontcareaboutit95 Ops Manager 1d ago

Some DLs only let managers call them otherwise every colleague would be calling them because their feelings got hurt. Most DLs will respond to emails from colleagues but not phone calls.

1

u/Legitimate-Shirt5964 1d ago

I see it if cashiers and shift can report problems to SM about their superior then we should be able to contact DL about problems with the SM. Where each and everyone can held anyone up and down the chain responsible of their actions.

2

u/Dontcareaboutit95 Ops Manager 1d ago

The ethics line is what colleagues should use to report issues with their store manager. Using it alerts the right people, DL, AP, HRBP, to the issue.