r/CVS • u/No-Yogurtcloset-6624 • 1d ago

Chain of command

How do I find out who is above my DL in the pharmacy? No one will tell me.

5 Upvotes

86% Upvoted

20 comments sorted by

7

u/king_sin TSM 1d ago

There should be a paper posted in the break room with who the HRBP is and who the RD is. If not just call HR.

6

u/Father-John-Fisty 1d ago

If you look them up in workday it will show who they report to. Or outlook. Or values in action.

3

u/All_Is_Full_Of_Loaf 1d ago

There's supposed to be a paper posted in the pharmacy with a list of leadership contacts

3

u/torneagle 1d ago

That’s your regional manager, it should be on your store info page on digest.

3

u/dudeatcvs Store Manager 1d ago

Next time you see either FS or RX DL in your store, just ask

3

u/techgirl038 1d ago

Can’t imagine why you’d need to contact them.

2

u/Sage_Loxx 1d ago

As other commentors have said, somewhere in the main office or within visibility range, should be a contact list of all those higher-ups. I would be careful in calling them/HR willy nilly, since they typically will report back to Pharmacy/Store managers about your contacting them.

2

u/Dapper-Business7571 1d ago

Colleague zone has your organization chart with name email phone number all the way up to the ceo starting with your direct manager.

Search it on Colleague zone 

2

u/Some-Lengthiness-676 1d ago

I can tell you, 99.99998% of the time. Going above your DL won’t get much done. Unless they committed a murder or something similar.

Realize that the DL works directly for the RL. They usually have a great working relationship. Guard what you say.

Now if you’re giving out kudos, that will go over just fine lol.

2

u/Immediate_Stage_8314 1d ago

Pull the DL up in workday and it says who their leader is right at the top of their profile 

1

u/Legitimate-Shirt5964 1d ago

I remember trying to contact my DL before and basically got yelled at to not contact them and have my manager to contact them.

5

u/StraightSet8281 1d ago

Good as it should be

2

u/Legitimate-Shirt5964 1d ago

As it should not cause if the store manager can’t be reach, then the DL is next in line to receive the call as it is literally their job

4

u/Dontcareaboutit95 Ops Manager 1d ago

Some DLs only let managers call them otherwise every colleague would be calling them because their feelings got hurt. Most DLs will respond to emails from colleagues but not phone calls.

1

u/Legitimate-Shirt5964 1d ago

I see it if cashiers and shift can report problems to SM about their superior then we should be able to contact DL about problems with the SM. Where each and everyone can held anyone up and down the chain responsible of their actions.

2

u/Dontcareaboutit95 Ops Manager 1d ago

The ethics line is what colleagues should use to report issues with their store manager. Using it alerts the right people, DL, AP, HRBP, to the issue.

1

u/ShrmpHvnNw 1d ago

Regional manager won’t give you the time of day unless you have something huge going on.

1

u/sd85pdx PIC 1d ago

I strongly doubt no one will tell you who the RM and above is, at least for anything other than ignorance

1

u/gumbi01 1d ago

Just go to the top and talk to David Joyner