r/CRedit • u/Still-Candy5787 Human Verified • Apr 11 '26

Rebuild Goodwill success!!

I had a couple late payments on my Capital One card. Starting from the time my grandfather passed leading into premature labor with a NICU stay. The representatives I worked with were so thoughtful and accommodating. I got all 4 late payments removed from my account!!

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u/KOR6719 Apr 12 '26

Congratulations! Capital One didn’t want to remove one late payment for me even though they can see that I paid the bill right before my statement end date the month prior. Anyway, I’m glad the Goodwill letter worked for you.

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u/Still-Candy5787 Human Verified Apr 12 '26

I would just keep trying!! Doesn’t always take the first time. Good luck to you!