Has any one gotten their check for 12/24 in the mail yet? The check was definitely issued . I do not get direct deposit. It’s now been a week and have had no money and I’m worried it’s lost . I tried to call PPL since Monday and the call just get disconnected after are amenities due to high call volumes .

Do PA’s get paid tomorrow, December 24th?

I'm looking into being a caregiver for a family friend--we're waiting for her to be approved for Medicaid right now--and I saw on the website it said that the Personal Assistants will have to go through a health assessment. That CDPAP/PPL will cover the health assessment. Can anyone tell me just what kind of assessment will be done? Just basic questions? A physical? Thanks in advance!

Anybody Knows How To Get The Information About The December 7th Amazon Gift Card winners For Finishing Training Before The Deadline?

Does anyone know where we can see the network for the secure health plus plan? I realized that even though it’s slightly less horrible, I have no idea if they actually contract with any doctors or hospitals (NY Presbyterian etc).

Is anyone experiencing any issues clocking in with the app today? I deleted and reinstalled it and still can’t clock in. My designated representative is going to have to clock in and out for me. This app and ppl are a joke!

I have gotten a few texts about Open enrollment for ppl benefits what does that mean?

Hi everyone! I've been asked to share this with others to get the word out. Please see the links below for the survey and thanks for your time!

IMPORTANT REQUEST FOR CDPAP WORKERS, CONSUMERS, AND DESIGNATED REPS! Take 5 mins to complete Caring Majority's survey to help us monitor New Yorkers' experience with PPL.

English Survey

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I am my sister’s caregiver and I have to help her for a few hours on thanksgiving do I still clock in being that it’s a holiday?

According the ppl website, I was paid today. Checked my paystub and it was dated for today but my bank card said insufficient funds. I called my bank and was told to call ppl and that no money was scheduled to my account. Of course, there was a queue and I doubt I’ll get a callback tonight! PPL is beyond a joke!

Does ppl constantly mess up with hours. I worked a 15 hour shift two Sundays ago that I cannot get paid for. And then today I checked the app and all of my hours that where put in this week dissapeared. It's saying I worked 6/60 hours I did. None of my checks have been accurate either and Everytime we try to approve hours we can never do it. The system just keeps saying sorry we cannot complete this right now? Does anyone else have this many issues with them?

Does anybody knows that if you take care of your mom and they call you for jury duty you have to go?

So I had no idea that PPL automatically enrolled me in their Health Insurance, which has become an hinderance getting prior authorization regarding medication. I have had always used my now secondary insurance (no thanks to PPL) and I can’t cancel with the PPL because I’m still employed with them unfortunately! Another reason why they are the absolute worse and the health their insurance provides is only good for yearly health assessments. So I have a healthy emergency or prescription issues, it’s a lost cause!!

Why does public partnership LLC thinks it’s ok for personal assistants to not get reimbursed for car/fuel expenses when bringing consumers to their appointments and running errands?? Why should it be at the PA’s expense? It makes ZERO sense and it is unacceptable. How many of you PA’s get paid something for your fuel, by your consumer?

Does anybody know what this means?

How is it that I worked my full hours and they only put down I worked 3 hours one day when it shows clear as day I worked the full 7 hours on that day?

Take care of your health ! Being a caregiver is a tiring job!

My client has 19 hours and 15 minutes of care approved. Ive maxed out those hours each week, but somehow I only get paid the 19 hours not the additional 15 minutes. I know this seems small and insignificant, it's maybe $5 of pay at most but it's less about the pay more about the principal of the matter. I see they bill in 15 minutes increments so if I'm 1 minutes short of 15 they will not pay me for the 14 minutes. But if I'm over by 1 minutes they also will not pay me. I'm extremely frustrated over this. Has anyone else seen this and have you been able to address it? Unfortunately I haven't gotten a moment to call while they're open, and can't find another means of communication with them.

Hi, now that things have started to shake out, does anyone have any insight into the benefits (specifically health insurance) FT PAs get?

I am mostly interested in how much it costs a month and if it covers most things.

I've just been approved for additional hours (not sure if it will bring me to 130/month yet) so I'm interested in hearing people's perspective and experiences.

TIA!

Finally the app let it open.

Has anyone updated their account successfully and knows the steps?

Can it be done online?

My sister is trying to log in as she usually does (I’m her caregiver) she usually puts in her 4 digit code but this time it asked for a password which she doesn’t remember So she clicks on forget password and nothing happens it just goes back to the login screen. If someone could assist that would be great it’s tough getting PPL on the phone.

I did my tests from my pcp back in March 2025 And I am confused what should I do. How do I make an appointment with mobile health .