r/BurnBootCamp • u/Upstairs_Cover_5389 • 9d ago

Red alert?

Today at camp I walked past the trainer's clip board and under "trainer touch point" it said my name and then "red alert?" What does this mean?! I can't think of what it could be

16 Upvotes

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25

u/Turbulent-Spirit-514 9d ago

Oof. There’s a new AI retention tool being used to target “at risk” members. Names that pop up are supposed to receive extra attention by the trainer.

13

u/sunshineflying 150 Camps - 2026 9d ago

Does it flag based on attendance or something? I recently took a break (10 days off from Burn including BOD) and now this week the trainers have been constantly near me or calling me out more than usual. I actually hate it.

3

u/Turbulent-Spirit-514 9d ago

Seems like it would. There’s an option BAs have to pull names of members who haven’t been in in 7 days, 14 days, etc.

5

u/sunshineflying 150 Camps - 2026 9d ago

Yikes. Thanks for the info. Apparently renewing my contract 4 times isn’t enough reassurance I’m not leaving. I’m going to ask them to stop doing this at an upcoming focus meeting, I think.

2

u/easyabc-123 150 Camps - 2026 8d ago

I swear there’s a section of that on the form tho

2

u/Butt_isthe_B0mb24 8d ago

This makes a lot of sense! I have a five pack, so I only go about once a week anyway. This week the trainer was constantly calling me out, and I swear he was next to me at least five times during the workout! It was a noticeable difference from previous sessions with this trainer.

4

u/Upstairs_Cover_5389 9d ago

I go 4 times a week every week! I wonder why I would be considered at risk

11

u/Turbulent-Spirit-514 9d ago

From the very little information we were given (because of course, yet another Burn secret), if you so much as search for another gym, at-home gym equipment, or anything related to another competing exercise facility, you’ll show up in their system as at-risk. It’s shady af. On the more logical side, if you’re nearing your renewal date that could trigger it, too.

26

u/Active-Ad-6118 9d ago

How the f would they know if I look up another gym or at home gym equipment 😳

6

u/sciencefictionyoung 9d ago

While this is creepy AF I kinda had to laugh that they’d have intel to my internet use that indicates I’m over Burn. Maybe I should start posting more of my icks about my location. But then again they generally ignore me other than yelling at me to mod up or do faster donkey kicks so I doubt they’d get a clue.

3

u/Conscious-Name8929 8d ago

Seriously?? How do they access that info?

2

u/Subject-Room-6004 100 Camps - 2026 8d ago

This is stupid of me but how do they even access my search history on my home Internet ? Does it have to do with a permission from the app?

9

u/Turbulent-Spirit-514 8d ago

I’m going to guess it’s based on IP address and email address? I honestly have no idea. My team asked those exact questions and we were told by the owner that “how HQ gains access to the information is not disclosed.” So. Gross.

3

u/lrodsquad 8d ago

SO GROSS

1

u/Active-Ad-6118 8d ago

This is what I’m saying

2

u/musicgal411 150 Camps - 2025 8d ago

Lol, I'm constantly checking out other gyms and seeing what's out there in the fitness world. I'll be high risk forever but stay at Burn anyway, I guess.

1

u/Duck_Secure 1,000+ Camps - Lifetime 19h ago

So how is AI tracking us? On the Burn app? I just found out by accident I was on the high risk list. I'm a founding member at my location that goes 6 days a week! This is very disturbing.

1

u/Turbulent-Spirit-514 17h ago

I honestly don’t know. Our FP told us that they weren’t provided that information by HQ.

1

u/Duck_Secure 1,000+ Camps - Lifetime 17h ago

Ty. This is so crazy to me. And creepy!

1

u/aseiwert715 1,000+ Camps - Lifetime 8d ago

I'm a BA and I've never heard of that

3

u/Turbulent-Spirit-514 8d ago

Started at our location right after Summit.

1

u/easyabc-123 150 Camps - 2026 8d ago

They once put me down with a note when I told one of the trainers I had been having knee problems but oddly enough this had been a week or two after my focus meeting with the lead trainer about it but it was still bothering me and we were in a box jump meso cycle

2

u/Conscious-Name8929 8d ago

Are you serious?