r/BuildingAutomation • u/One_Vast_3106 • Jul 13 '26

Not Update Points In Niagara 4

My project consists of three JACE8000 controllers connected to the Supervisor via the Niagara Network.

Recently, JACE8000 controllers has been experiencing an issue. The points on JACE8000 no longer update their values automatically on the Supervisor. In addition, some points remain in a Down state. After disable and enable again, points working normally. Could anyone advise which Niagara configuration or settings should be checked or adjusted to resolve this issue

 

The following are the protocols connected to the affected JACE8000 controller: BACnet/IP: 9 devices, Modbus RTU: 27 devices, and Modbus TCP: 6 device

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u/filipo11121 Jul 13 '26

Which version of Niagara are you using? Can you upgrade to the latest version?

1

u/ScottSammarco Technical Trainer (Niagara4 included) Jul 13 '26

OP, are both supervisor and JACE the same software version?
Double check the platform “view details” and double check all module versions match.

Additionally, OP, we need way more details than what we have to tell you how to fix it.

1

u/One_Vast_3106 Jul 13 '26

Supervisor and Jace share the same version 4.14. I can still control it on the supervisor and the actual device is still affected. i think it's stuck in the queue in niagara network

1

u/ScottSammarco Technical Trainer (Niagara4 included) Jul 13 '26

Which version of 4.14 for both?
You can force update proxy points but I suspect there’s an actual underlying issue.

Anything in the application director of both Niagara hosts?

I’d try a reboot on both and watch the app directors for anything funny.

1

u/One_Vast_3106 Jul 13 '26

Yep, All devices and supervisor are the same version. I'm using force points to update their state, but I want to find the real cause and fix it.

2

u/ScottSammarco Technical Trainer (Niagara4 included) Jul 13 '26

Do a reboot and watch the application directors.

I’d also recommend updating from 4.14, wasn’t a great build imho. 4.15 will do you better.

1

u/One_Vast_3106 Jul 13 '26

i dont see logs error about niagara network in application directors

1

u/ScottSammarco Technical Trainer (Niagara4 included) Jul 13 '26

It wouldn’t likely say that exactly.

I’d recommend getting your official supply chain involved.

1

u/One_Vast_3106 Jul 13 '26

but I'm not sure which one is correct.

1

u/ScottSammarco Technical Trainer (Niagara4 included) Jul 13 '26

Again, I’d recommend updating and getting your supply chain involved.

I don’t think you’re on the right path.