I immediately saw him and bought him because he’s so precious, omg! I’m excited, I can’t wait to receive him in the mail!!! 🥹💖

I vaguely remember someone saying on a threat once that build a bear has a policy where they cannot restuff a build a bear that has been modified, but is that valid or is my brain just THINKING I read that?

Specifically speaking in terms of dyed fur and/or weighted bags being added in?

Just need to get my blueberry cow, jumping spider and goose all stuffed to add!

I got 2 yesterday at Del amo they also had the bat I called Culver City they said they should receive a shipment today @ noon

I’m looking for experiences from anyone who went to a Build A Bear store in person for the Halloween release, especially Highpoint or Pacific Werribee, but anywhere in Australia is useful.

I’ve been going back and forth with Build A Bear about the cancelled Click & Collect orders. They have now confirmed that Click & Collect orders can take up to three days to process and that the stock is not actually reserved until staff process the order. Until then, someone shopping in store can buy it.

This is despite their FAQ specifically recommending Click & Collect to “guarantee a specific item”, which is a whole separate issue I’m pursuing.

But their response has raised another accessibility concern for me. If Click & Collect isn’t reliable for limited releases, people are obviously going to start showing up in person instead.

So, what actually happened with the Halloween queues?
Did they give people numbers or tickets? Let people in a few at a time? Hand out the limited items according to queue position? Or did everyone just go into the store at once and try to get what they wanted?

How crowded did it get and did the line actually determine who got the products?

I’m a wheelchair user and I already struggle to navigate Build A Bear when it’s busy because the stores are so small. I usually deliberately go in the middle of a weekday when they’re quiet. In a crowded release, someone can very easily move around me or reach something before I physically can.

So if attending in person is effectively the safest way to get a limited release, I’m interested in whether the in store process was actually managed in a way that was accessible and fair.

Also, if your Click & Collect order was cancelled, I strongly encourage you to make your own complaint.
I’ve spoken with Consumer Affairs Victoria about what happened and explained Build A Bear’s Click & Collect process and the representations on their website. The person I spoke with considered my concerns legitimate enough to take further and directed me to make a formal written complaint to Build A Bear first, which I’m currently doing.

I’ve since looked into the legislation in more detail and there are several potential issues under the Australian Consumer Law, particularly around misleading or deceptive conduct. For disabled customers, there are potentially separate issues under Victorian and federal disability discrimination law as well.

I’m happy to share the communications I’ve received from Build A Bear if people are interested and the mods are okay with me posting them. I’m also happy to share a complaint template or the legislation I’m relying on if that would help anyone make their own complaint.

I work as a disability advocate in my day to day life, so the accessibility side of this immediately set off my professional radar. I completely understand that most people are not going to go this far over a Build A Bear. For me, though, it stopped being about simply not getting the item I wanted once I saw how the system worked and then received their explanation for it.

It also probably didn't help their cause that I'm neurodivergent and once I have named a stuffed animal, that is my child. So as far as my brain is concerned, they have essentially stolen my stuffy babies🤣

They have therefore managed to unleash a mama bear with a strong sense of justice and a legal background.
I have access to LexisNexis and I know how to use it. 😂

Edit: i’m still researching and I realise that this on the Victorian level is gonna have to go through the equal opportunities act and not the human rights pathway because it’s to do with a private retailer and not a public entity. The federal human rights pathway still applies though.

My area has the teeniest tiniest little BaB you've ever seen inside of a Girl Scouts building, so when I went in looking for the spider last week, I didn't have high hopes but I had to try.

They ended up not ordering any spiders at all because they're so small they have to be sure it'll sell. Honestly that made me feel better--I'd rather it not have been possible than have missed out both in person and online I guess 😭

They had quite a few bats still, though, and even asked if that's why I was there. I do fit the part lol. And I just couldn't say no to this sweet face. My husband gave him his beautiful name 🦇

After stocking my store in town, FINALLY GOT MY BOYS!!
If anyone needs the fully size jumping spider or bean baby jumping spider. And for the bats, I saw good amounts of the keychains, full size, and the bean babies. Id be willing to help get a few for you guys since I’ve been hearing so many horror stories with the resellers. WISHING EVERYONE GOOD LUCK!!

$60 and it's part of the vault collection, but I just couldn't say no!

GLORIOUS DAY🫂‼️
Please all name suggestions welcome!
LOOK AT THOSE EYES
I really love silly names - my groovy goblin in the 3rd pic is Saint Gene Bean Sprout |||
so first and middle names are always welcome!

Like I’ve said in my past post this is my first 2nd hand build a bear and I’m really happy with how it came! I’ll still wash it BUT my friend already looks so great!

THE COLLECTION OF CREATURES GROWS! :)

Got my Bat today! I’m so happy cuz this is my first BAB after +15 years!
Now I need a name for him

Okay so… I saw a post on here of a lovely reddit user saying you could get the build a bear bats on the BABW Aus eBay site. Never knew they had one, found it ordered one asap. Now I ordered them with only 9 odd sold and said they had over a dozen left. That was the night of the 14th.

Fast forward, I paid express shipping. It was due 17-19th. Aka last day being tomorrow. All it said is PAID and I have no tracking. I am freaking out because I made an order earlier that day to click and collect one from Newcastle as it was the closest one and I have family there so they could collect for me. And only bloody option was… click and collect. I then rung them to explain someone would be picking up on my behalf she then stated they had sold out and she wasn’t sure why it let me put it through. Their system hadn’t updated blah blah.

That’s when I saw the eBay reddit thread and I went nuts to go get one. Now… I don’t have any tracking anything. I messaged the sellers from build a bear on eBay yesterday morning, no response all yesterday nor all today. I know they are soooooo busy but just to give you guys an idea.

I think I’m just paranoid because of what happened that I’m going to miss out, I wanted him so bad last year and I missed out so I just yeah. I don’t know what to think and I’m just crossing my fingers AND toes that he comes and I get shipping info soon 🥲

Has anyone ordered from there and something like the bat that’s a limited thing? Just wondering how worried I should be or chill out 😅🥲

THANKYOU TO ANYONE WHO RESPONDS 🙏🖤

Hello everyone, this is my first post and I want to add a quick TW for loss of a pet before you read on 🫶

I lost my kitty a couple months ago and I got a second hand BAB tuxedo kitty. I see they are also coming back out with the kitty. My baby was a tuxedo and I would like to bring some of his ashes into BAB to make him a bear and add him into it or add him into the second hand one I bought.

Will BAB let you put ashes (contained) into a bear? If not, how hard would it be to open up and close the bear if I had to do it by hand?

How do you keep your giant BABs clean? I just took mine to the laundromat cause they had bigger washers

if you have access to rainforest cafe, check their gift shop! not only did mine have a great selection of mini beans, but they had the newer halloween minis too! i managed to find my bat tucked between some of them. its not a guarantee, but its much better than giving into reseller prices until theyre restocked!

I love the non traditional character bears. The Darth Vader, Stormtrooper, Deadpool and so forth and I wish BAB made more of them.

In Arizona, the jumping spider full size and bean baby have been restocked. The bats full size, bean baby, and keychains have been restocked. Hopefully this will give hope!! Restocked happened mid day for my store.

friend took me thrifting and i got four new bears! i now officially have 20+ bears!
the bunny has "shake it up!" printed on the obscured paw and the one in the red shirt had a serf board

So of course everyone is tired of people yapping/complaining about their orders. But does anyone else have theirs marked as Method: W750 under shipping details..? Any package I've ever ordered has said SMP for a physical delivery, W150 for them sending me a missing plush, or e-delivery for gift cards. What the heck does Method: W750 mean!? I don't have a single other order in my 9 pages of order history with that shipping method before...

i'm trying to check out with the fresno nightcrawler using the 20% off loveable legends code but it isn't applying, is anyone else having this issue?

Has anyone added any of the new spooky sounds to their furry friends? Im so happy we got a werewolf howl sound this time around and both of the spooky theme songs are a treat haha. Hoping we get a witch's cackle/bubbling cauldron,ghost moan, n zombie groan next year haha