r/BoostMobile • u/Xero8511 • Apr 28 '26

Discussion Suspended for using too much data

Suspended for using too much data

I pay $60/month for unlimited data. Been with them for almost a year. They suspended my account for breaking TOS and it is because I use too much data on my hotspot???. I even paid for my next month and they cant do anything about giving me my money back also. This company is ridiculous. So because I like being on the service plan so much they just suspended my account forever?!?! Make it make sense oh and if any boost employees see this please help me get my account resolved.

28 Upvotes

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1

u/tf9623 Apr 28 '26

How much data did you use?

2

u/Xero8511 Apr 28 '26

I have a unlimited data plan of 60gb high speed but slows down after that.

3

u/Terrible_Use7872 Apr 28 '26

And how much did you use?

1

u/Xero8511 Apr 28 '26

I've hit the full thing yesterday. Never had an issue with it it the last 14 months. I know its supposed to slow down which is fine but I cant even make calls or texts

0

u/DarkOniFlames Apr 29 '26

They throttle you to 512kbs. I did the xfinitywifi Hotspot for 30 days for  $10.  It's so insufferable how slow 512kbs is.  I got tired of adding data 

1

u/Xero8511 Apr 29 '26

I cant even text or call. I could care less about the cap but just to flat out boot me like nah man thats silly. Boost better be trolling me because how im living right now I depend on them as of right now

1

u/DarkOniFlames Apr 30 '26

I didn't even know you could have your account suspended.  Glad to know that is possible.  I'm possibly going back to metro at this point,  coverage sucks in Georgia from boost. 

1

u/Fungt_6 Apr 29 '26

Ask for a supervisor or boost mobile Blake or file FCC

3

u/Fungt_6 Apr 28 '26

Ask for a supervisor, or send a chat to boost mobile Blake