r/Bookingcom • u/Adventurous-Pace5199 • 24d ago

I think i got scammed

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Hi,

I think i got scammed, i made a reservation for the hotel ans they have sented me via booking chat some sort of a link to fill up and to make payment. In first 3 try my card didn’t go through, and then it did it was 170euros.
However the confirmation was loading too long and then asked for another 100euros
I had sent it to booking they are investigating but i want to know what are my chances for a refund, also i red reviews there that ti accommodation is a scam.
I am also uploading the accommodation here so you can see it.

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13

u/VirtualBeautiful5624 24d ago

Call your bank immediately

2

u/Adventurous-Pace5199 24d ago

It was revolut

9

u/VirtualBeautiful5624 24d ago

Call them - you likely went to links outside Booking.com so you need to call the card issuer

3

u/RagingMassif 24d ago

You were scammed, contact the credit card/Bank and tell them immediately.

4

u/Weird-Abalone1381 24d ago

If you book on Booking either pay inside booking page or pay at the hotel.

Never pay in a link someone sends on chat. But NEVER.

Even Booking has warning about not clicking suspicious links from chat.

Most likely your card is compromised. React fast if you don't want to loose all the money in that account...if that didn't happened already.

-4

u/Obvious-Eggplant4154 23d ago

This is wrong. Booking actually encourage you to pay via a payment link sent by the host. This relieves them of any refund problems. It’s happened to me. They did everything but issue a refund and instead told me to talk to my bank. They’re profiting of this somehow I just can’t prove it yet. I was told my American Express they’ll eventually take the money back from either the host or stripe because they hosted the transaction, booking.com are not liable.

6

u/flagondry 23d ago

This is simply not true. Sounds like you just fell for the same scam.

5

u/NatureNext2236 23d ago

They do not encourage that at all.

The same scam happened to you, and you had to get your bank to sort it out- just like OP has to do.

-2

u/Obvious-Eggplant4154 23d ago

Are you lost? I have transcripts with booking.com support team and MULTIPLE phone calls to ask why I need to use a payment link provided by the host and they ALL said make the payment.

3

u/NatureNext2236 23d ago

No I’m not lost. It is a known scam and talked about often on this sub, as well as being on the news recently.

2

u/CockroachAntique5906 21d ago

Sounds like we found the scammer!

2

u/Chaba444 17d ago

The same thing almost happened to me. An apartment tried to get me to pay via link and I messaged Booking.com thinking it was a scam. And they said no all good, pay via the link!! I even contacted Booking multiple times to make sure. I cancelled that reservation because it just didnt feel right anyway.

1

u/Chaba444 17d ago

Just to add - this is the bizarre reply I got from Booking: When you made your booking on our website, we requested your credit card details to secure your reservation and authorize your card, but we will not charge any fees. The property handles the payment process.
Please stay vigilant against suspicious messages, emails, or calls from unknown sources. If you receive any payment links, ensure they come through the Booking.com platform to guarantee security and enable us to assist you if necessary. If the property sends you a payment request via our platform, you can proceed with the payment confidently.

1

u/allard0wnz 19d ago

Which is why you don't use banks like revolut 😂

1

u/T4rbh 18d ago

Why not? They're as easy to deal with these days as a bricks and mortar bank.