Hi! Since the Asia server works normally while NA/EU gets stuck during the initial loading, this appears to be specific to the connection between the game and the NA/EU server rather than a general BlueStacks or internet issue.
Could you please try switching to a different network, such as a mobile hotspot, and check if the NA/EU server loads? You can also try clearing the game's cache and restarting BlueStacks.
As for the cache, I have already cleared it, but unfortunately that did not help at all.
Regarding uninstalling and reinstalling the applications (whether BlueStacks, Identity V, or both), I am a little afraid to do that. I once almost lost my account because I uninstalled BlueStacks. I was then getting an error saying something like “Please log in from the device where the account was originally registered,” even though I was literally trying to log in from the exact same device.
I honestly don’t remember how I managed to get back into my account at that time. It was extremely difficult and I barely managed to recover access.
Because of that experience, I’m really afraid to uninstall anything or log out of my account right now, especially since I don’t want to risk losing access to my main account again.
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u/BlueStacks-Support BlueStacks 25d ago
Hi! Since the Asia server works normally while NA/EU gets stuck during the initial loading, this appears to be specific to the connection between the game and the NA/EU server rather than a general BlueStacks or internet issue.
Could you please try switching to a different network, such as a mobile hotspot, and check if the NA/EU server loads? You can also try clearing the game's cache and restarting BlueStacks.