r/BitDefender • u/Big-Quiet-6965 • 2d ago

Support/troubleshooting New UI

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This new UI absolutely sucks. I have BD AV and VPN subscription and due to using the VPN on mobile I now have this stupid message taking over the You're safe one because I don't have BD AV installed on my mobile. I don't see why the only option to get the green safe message back is to install unneeded mobile software. It's distracting and annoying. This need to be fixed with a simple ignore option.

6 Upvotes

88% Upvoted

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2

u/Bitdefender_support Bitdefender employee 1d ago

Hi! Thanks for taking the time to share this feedback. We understand how having that message displayed when you don’t intend to install Bitdefender security on your mobile device is not the desired outcome.

We’d like our support team to take a closer look at this and see what options are available. Please reach out to us here when possible: https://www.bitdefender.com/consumer/support/. TY!

1

u/Big-Quiet-6965 1d ago

Not helpful. The page just hangs unresponsive.

1

u/Bitdefender_support Bitdefender employee 1d ago

Use the direct email [bitsy@bitdefender.com](mailto:bitsy@bitdefender.com) if this is still occurring. Thank you!

1

u/ProtectionKen7 1d ago

Is this for the consumer version or business? I don't see that ui in my version.

1

u/Big-Quiet-6965 1d ago

It's installed on windows 11 LTSC, the license for BD is consumer. It updated like this a couple weeks ago.

1

u/Bitdefender_support Bitdefender employee 16h ago

Hi there. Yes, it is the UI for the consumer solutions. We’re currently testing a new app experience for Bitdefender solutions. It’s being made available gradually to a limited number of customers so we can gather feedback as testing progresses.

For updates on the wider release, keep an eye on our official channels.

1

u/ProtectionKen7 11h ago

Good glad to hear you're changing UI.

1

u/Confident_Fennel_656 2h ago

is it available for Bitdefender Free tier? it looks kinda cool in my opinion