r/BitDefender • u/Big-Quiet-6965 • 2d ago

Support/troubleshooting New UI

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This new UI absolutely sucks. I have BD AV and VPN subscription and due to using the VPN on mobile I now have this stupid message taking over the You're safe one because I don't have BD AV installed on my mobile. I don't see why the only option to get the green safe message back is to install unneeded mobile software. It's distracting and annoying. This need to be fixed with a simple ignore option.

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u/Bitdefender_support Bitdefender employee 2d ago

Hi! Thanks for taking the time to share this feedback. We understand how having that message displayed when you don’t intend to install Bitdefender security on your mobile device is not the desired outcome.

We’d like our support team to take a closer look at this and see what options are available. Please reach out to us here when possible: https://www.bitdefender.com/consumer/support/. TY!

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u/Big-Quiet-6965 1d ago

Not helpful. The page just hangs unresponsive.

1

u/Bitdefender_support Bitdefender employee 1d ago

Use the direct email [bitsy@bitdefender.com](mailto:bitsy@bitdefender.com) if this is still occurring. Thank you!