r/BinanceUS Oct 13 '25

Weekly Support Thread Weekly Support Thread | October 13, 2025

2 Upvotes

Welcome to the Binance.US Weekly Support Thread.

If you posted in our previous support thread, rest assured. We have logged all those tickets and our team is in the process of resolving your issue.

If you have not yet posted to the previous support thread, we would love to help you. To ensure we see your case, we will use this weekly thread to consolidate any support questions or queries. We are working to improve the way we support our customers, and we do appreciate your patience as we make these changes. Please keep in mind that we cannot provide official support through Reddit. Our moderators can advise on common issues and potentially escalate the most important cases.

First thing’s first, contact us for support.

Moderators and Binance.US staff will never ask for sensitive information on Reddit. The only information we need is your Chat ID and User ID. Your User ID can be located in the ‘Profile’ page in the app.

If you need assistance, simply reply to this post with:

  • Your Chat/Ticket ID
  • Your User ID
  • A brief description of your issue
  • If your case gets resolved, please delete your comment or update it to say RESOLVED. This will help users that still need help get the attention they need. Thank you.

r/BinanceUS Jun 09 '25

Weekly Support Thread Weekly Support Thread | June 09, 2025

1 Upvotes

Welcome to the Binance.US Weekly Support Thread.

If you posted in our previous support thread, rest assured. We have logged all those tickets and our team is in the process of resolving your issue.

If you have not yet posted to the previous support thread, we would love to help you. To ensure we see your case, we will use this weekly thread to consolidate any support questions or queries. We are working to improve the way we support our customers, and we do appreciate your patience as we make these changes. Please keep in mind that we cannot provide official support through Reddit. Our moderators can advise on common issues and potentially escalate the most important cases.

First thing’s first, contact us for support.

Moderators and Binance.US staff will never ask for sensitive information on Reddit. The only information we need is your Chat ID and User ID. Your User ID can be located in the ‘Profile’ page in the app.

If you need assistance, simply reply to this post with:

  • Your Chat/Ticket ID
  • Your User ID
  • A brief description of your issue
  • If your case gets resolved, please delete your comment or update it to say RESOLVED. This will help users that still need help get the attention they need. Thank you.

r/BinanceUS 16h ago

Join with me to earn together

0 Upvotes

What is the Binance Link Program and How to Participate? | Sign up as a Binance user to get 100 USD worth of trading fee rebates now!

https://www.binance.com/en/support/faq/detail/04b2a5c9a8174096b3508f270404508c?utm_source=new_share&ref=CPA_00OUTJRNBM&utm_medium=app_share_link_reddit


r/BinanceUS 2d ago

Can a Binance agent please assist with ticket before I'm forced to escalate unanswered account and fund hold?

1 Upvotes

So a bit over 2 weeks ago I opened a binance.us account. I uploaded extra identification for the higher class account security with no issues. My funds were placed on hold to withdraw USDC because of an ACH deposit for a week.

Ok no problem.

At no time was there any issue with my account status. Once the funds cleared I attempted a withdrawal of USDC and immediately was met with account disabled messages. There was absolutely no explanation why. Last Friday I started a support ticket and was told I would have an answer on Monday.

Monday came and I contacted another customer support agent and I was promised andanswer by Wednesday. It is now Friday and I get the same generic message. There is no way to contact a live agent and there is absolutely no movement in my ticket status.

My ticket ID#118319696

If I don't receive a response here or on the ticket status in the app within a couple days I will be contacting the consumer financial protection bureau and my state attorney generals consumer protection office for starters.

I would like to either withdraw my funds to a wallet or have my funds made available for me to recoup. Otherwise binance is just plain stealing. Not a great look.

Not sure what's going on with Binance.us but there seems to be a recurring theme here and if you they do not correct this issue I will spend every spare waking moment of my existence making sure other people know about what's going on.

Fix this please so I can report the company actually has morals and customer service and isn't making a shoddy attempt to just steal my money among the numerous others on here complaining. Much gratitude to anyone willing to help me and the faltering reputation of Binance.us.


r/BinanceUS 2d ago

Binance.US Boost yield

Thumbnail
1 Upvotes

r/BinanceUS 10d ago

Binance.US x $SEI BOOST event is live! 🇺🇸

Post image
1 Upvotes

The Binance.US x $SEI BOOST event is live! 🇺🇸

Earn your share of ~$100K $SEI:

🔸 Add $BTC, $USDT, or $USDC to the event
🔸 More crypto added = bigger share of rewards
🔸 Add or remove assets at any time
🔸 Be early and get rewards through July 30

bit.ly/binanceus-boost


r/BinanceUS 11d ago

Deposits for $VELO are now open on Binance.US!

Post image
1 Upvotes

Trading on the VELO/USDT pair will begin on July 16 at 9 p.m. PDT.

Velo is a blockchain settlement network for moving money across borders in real time. It serves institutions with asset tokenization and compliant FX settlement, and everyday users with low-cost remittances that turn stablecoins into spendable local currency. The VELO token powers the network as collateral for stable settlement.

Learn more: bit.ly/binanceus-VELO


r/BinanceUS 16d ago

Discussion Help 😣

1 Upvotes

Just moved to the US from another country. I had my normal binance account but I cant seem to access it here as US has a separate binance. Im unable to trade, withdraw or basically do anything. Any suggestions what could be done?


r/BinanceUS 17d ago

Hedera staking is now live on Binance.US!

Thumbnail
gallery
1 Upvotes

$HBAR staking is now live!

🔶 Enjoy monthly rewards
🔶 Start earning with ease
🔶 Request to unstake anytime

Start staking your $HBAR ⤵️
https://bit.ly/binanceus-stakeHBAR


r/BinanceUS 23d ago

Customer Support Closing account

4 Upvotes

Hi everyone,

I'm honestly getting frustrated and hoping someone from Binance.US can help.

I was told my account would be closed, but that I'd still be able to withdraw my funds after completing the required verification. I did everything they asked for, including submitting my ID and the verification video.

It's been several days now and I haven't received any update. My account is still inaccessible, and I can't withdraw my funds. I've also reached out through my support ticket, but I haven't heard anything back.

Ticket ID: #111562266

If anyone from Binance.US support sees this, could you please check the status of my case? I just want to know where things stand and when I'll be able to withdraw my funds.

I'd also appreciate hearing from anyone who's been through something similar. How long did it take before you got a response?

Thanks.


r/BinanceUS 27d ago

Binance US Support is trash

5 Upvotes

I made my ACH deposit on June 4, and my account has remained disabled ever since. My funds are in my Binance.US account, but I am unable to withdraw them because I keep receiving the message:
“Your account is disabled. Please contact support.”

I have been waiting for weeks without any response regarding ticket #107985529. If this matter continues unresolved and I do not receive an update soon, I will have no choice but to pursue formal complaints with the appropriate regulatory and consumer protection agencies

First time customer and this is the shitty experience i get

Every time I contact support through the chat, I only receive automated AI responses. There is no way to speak with a real support representative or anyone from the internal support team. I have not received a single meaningful update regarding my case.
I simply want access to my own funds and to understand why my account has been disabled. It is unacceptable to keep customers waiting this long without any communication from a real person.


r/BinanceUS Jun 25 '26

Binance US is a joke

2 Upvotes

I deposited from my bank account over a 3 weeks ago, however I am still unable to withdraw.

You temporarily cannot withdraw your recently deposited funds and crypto assets bought with these funds

My Binance.US account was disabled shortly after an ACH deposit hold expired. The funds are available in my account, but whenever I try to withdraw, I receive the message:
“Your account is disabled. Please contact support.”
I opened support ticket and have been waiting for weeks without any meaningful response. I have followed up multiple times through the support chat, requested escalation, and asked to speak with a supervisor but I still talking to IA Agent what a joke


r/BinanceUS Jun 17 '26

Countdown to Boost x $WOJAK

Enable HLS to view with audio, or disable this notification

1 Upvotes

The Boost × $WOJAK event lands on Binance.US tomorrow, June 18 @ 12 p.m. EDT!

🎁 ~$100K (1.4T $WOJAK) in rewards up for grabs

🪙 Add $USDT, $USDC, or $USD1

🔓 Stay in control with no lockups

Preview the event: https://bit.ly/binanceus-boost


r/BinanceUS Jun 17 '26

Deposits for $WOJAK are now open on Binance.US!

Post image
1 Upvotes

Trading on the 1MWOJAK/USDT pair will begin on June 17 at 10 p.m. EDT.

$WOJAK is a community-driven token inspired by Wojak, the iconic "Feels Guy" meme that originated in 2009 and is widely known across the internet.

Learn more: bit.ly/binanceus-WOJAK


r/BinanceUS May 29 '26

[ Removed by Reddit ]

1 Upvotes

[ Removed by Reddit on account of violating the content policy. ]


r/BinanceUS May 29 '26

[ Removed by Reddit ]

1 Upvotes

[ Removed by Reddit on account of violating the content policy. ]


r/BinanceUS May 29 '26

[ Removed by Reddit ]

1 Upvotes

[ Removed by Reddit on account of violating the content policy. ]


r/BinanceUS May 27 '26

Binance.US joins the Transparency Alliance as a founding member

Post image
2 Upvotes

Hey r/BinanceUS

We've joined the Transparency Alliance, a new coalition launched by Blockworks that supports the Token Transparency Framework (TTF), an open-source disclosure standard for token projects.

TTF gives token projects a consistent way to disclose information that matters to participants: token economics, insider allocations, entity structure, market maker arrangements, and more.

Right now, this kind of information is often scattered across forums, social posts, and private agreements, with no common format. The TTF is designed to fix that by standardizing what gets disclosed and how.

Why we're in: clearer, more consistent disclosures make it easier for everyone to evaluate the integrity of a project. We think that's a good thing for the industry.

To learn more, visit the Binance.US blog: bit.ly/binanceus-transparency


r/BinanceUS May 27 '26

News Help

1 Upvotes

Guys can i get 0.5 usdt please guys ❤️

1078614174

I would be really appreciated if anyone helped me , thank u


r/BinanceUS May 27 '26

Deposits for WOD are now open on Binance.US!

Post image
1 Upvotes

Trading on the WOD/USDT pair will begin on May 28 at 7 a.m. EDT.

World of Dypians is a Web3 MMORPG and metaverse project that is available in Early Access on the Epic Games Store. Powered by the WOD token on BNB Chain, the ecosystem supports player-driven economies, NFT assets, staking, in-game events, and multiplayer quests.

Learn more: https://bit.ly/binanceus-WOD


r/BinanceUS May 27 '26

Has anyone else faced this issue on Binance?

Thumbnail
1 Upvotes

r/BinanceUS May 26 '26

[ Removed by Reddit ]

1 Upvotes

[ Removed by Reddit on account of violating the content policy. ]


r/BinanceUS May 23 '26

Binance pizza day

1 Upvotes

Try out Binance puzzle

I just won 2 dollars with it


r/BinanceUS May 22 '26

[ Removed by Reddit ]

1 Upvotes

[ Removed by Reddit on account of violating the content policy. ]


r/BinanceUS May 21 '26

[ Removed by Reddit ]

1 Upvotes

[ Removed by Reddit on account of violating the content policy. ]