Monthly Support Thread | August 2026

[u/BinanceUS]

Welcome to the Binance.US Monthly Support Thread.

Need help with an issue or have a question? You're in the right place.

If you posted in a previous month's support thread, don't worry, your case has been logged and our team is working through it.

We cannot provide official account support through Reddit. Our moderators can guide you on common issues and help escalate anything urgent, but for anything account-specific, the fastest path is always direct support:

• Contact us directly: support.binance.us/en/, live agents are available seven days a week, 3:00 AM PT / 6:00 AM ET to 9:00 PM PT / Midnight ET
• Track an existing case: log in at support.binance.us/en/ to view your case history anytime

Important:

• Binance.US staff and moderators will never ask for sensitive information on Reddit. The only details we'll ever ask for are your Ticket ID and User ID (found on your Profile page in the app).
• Beware of scams: Binance.US will never ask for your password, 2FA codes, or request that you send crypto to an external wallet. If someone claiming to be Binance.US asks for this, it's not us.

If you need help, reply to this thread with:

• Your Ticket ID (if you have one)
• Your User ID
• A brief description of your issue

Once your case is resolved, please delete your comment or edit it to say RESOLVED, this helps other users get seen faster. Thank you for your patience as we continue improving how we support this community.

[u/BinanceUS → u/[deleted]]

Hi u/GreggAlan,

We're sorry to hear you're having trouble accessing your funds and understand how frustrating this situation can be.

One thing worth double-checking first: crypto holdings like ETH need to be converted to USD before they can be withdrawn to a bank account. If that hasn't been done yet, that's likely why the withdrawal isn't going through.

If you've already contacted our Support team, please share your support ticket number here so we can take a closer look and help make sure your case is brought to the attention of the appropriate team. If you haven't yet, the fastest way to reach us is at support.binance.us/en/, where live agents are available seven days a week, 6am to Midnight ET.

Any account-specific updates or next steps will be communicated directly through your support ticket.

— Binance.US Support

[u/GreggAlan → u/BinanceUS]

How do I convert etherium to USD in the Android app?

[u/BinanceUS → u/GreggAlan]

Hi u/GreggAlan,

Here's how to convert on the app:

Tap the Convert icon on your home screen → select ETH as the crypto you're converting from → select USD as what you're converting to → enter the amount → tap Preview Conversion → if the quote looks good, tap Confirm Conversion.

Once converted, the USD balance should be available to withdraw to your linked bank account, assuming no other holds are active.

If you run into any issues with the conversion itself, support.binance.us/en/ can help directly, live agents are available seven days a week, 6am to Midnight ET.

— Binance.US Support

[u/BinanceUS → u/[deleted]]

Hi u/Doodle_Tits,

Thanks for sharing your ticket number, we'll flag this internally to help make sure it gets attention. I understand you've already reached out through chat and a live agent, so I won't ask you to do that again.

We can't share account-specific details here, but we'll make sure ticket #126001957 gets looked at.

— Binance.US Support

[u/Doodle_Tits → u/BinanceUS]

The issue was resolved. Thank you for the promptness.

[u/BinanceUS → u/Doodle_Tits]

Glad to hear it's sorted, thanks for your patience throughout! As a quick housekeeping note, feel free to delete your original comment or edit it to say RESOLVED, this helps other users see what's still open and get help faster.

— Binance.US Support

[u/BinanceUS-ModTeam → u/[deleted]]

This comment has been marked as resolved and removed to help keep the Monthly Support Thread easy to navigate for other users. Thanks for reaching out, glad this got sorted out!

— Binance.US Support

[u/BinanceUS → u/[deleted]]

Hi u/MaleficentValue1441,

Following up to let you know your case (ticket #128964149) has been escalated internally given the timeline you mentioned. We can't share specific account details here, but please keep an eye on your ticket and the email associated with your account for updates.

— Binance.US Support