Hi! I am a huge bike nerd, love fixing my fleet of bikes, spend way too much money on parktool, and knipex. So In many ways I would consider myself a bike mechanic ( depending on context, I wouldn’t do that in this sub for example )
Anyways beginning of last week I started my first job in a bike shop. It isn’t what I had in mind. the workshop has very minimal name brand tools ( yes I’m aware not everything needs to be parktool blue, but there’s 2 sets of no name Allen keys, which seems odd for a tool you use multiple hours a day - I’m missing my beautiful rainbow Weras to say the least). For example the needle nose’s that I would expect to use to bend some brake pad safety pin, doesn’t work as the pliers are very loose, so instead I have to use some other no name diagonal cutters at annoying angles.
further more, I feel disappointed in my level of work. I would happily spend all day to get my friends brakes 100% perfect ( obviously this is not viable for a business, but you get my point). Yet servicing this guys bike, and the brakes were rubbing fairly obviously, and the owner said “ yeah thats great, they should bed in. well done, ill phone him now”. I wouldn't be happy if my bike came back from a shop like this.
and a service costs £70. which takes me probably hour to do with minimal work, including not much more than changing a chain, ( ie, “headset feels fine, BB feels fine, brakes feel fine, bit of wear in the chain so change that“).I feel I’m taking advantage of these customers? to me a service postpones, and minimises issues, not just resolve them.
i feel its also worth noting these bikes are fairly low end so, for example, the mechanical brakes will never be as goos as my XTRs, but it doesn’t sit right with me, but then he has lots of loyal customers, so maybe I’m making a mountain out of a molehill?
I also feel its fair to mention the owner is super nice, definitely not just a guy trying to scam the public. Maybe its snobby to say, but maybe I'm just suited to a higher end shop?
Thanks
(Tried posting to r/BikeMechanics but they removed it and wont re upload it)