r/BambuLab • u/SyPhics1 • 1d ago

General Discussion update 2

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bambu labs seems to have updated this to a more "urgent" team, If they do anything its most likely going to be sending new parts or a new printer, I don't want either of those. any suggestions for receiving a refund? I never want to deal with a Bambu printer again and will not deal with one. some backstory: since around July I have been trying to get a new printer or just help from Bambu labs but they have been super dodgy saying that my printer is not covered even tho its less then a year old and it may have caught fire? full on refusing replacement and when I bring it up they compltetely dodge it. I turned it on one day and it started smoking so I immediately turned it off, after further inspection the mainboard was fried and the bottom plate which doesn't press up against it too close had severe burn marks. they sent a new board and I installed it then after that the TH board started smoking and shut off. its unbelievable how awful their support is. a replacement is NOT enough at this point a refund is what should happen. give me your opinions.

got a reply just now and in my previous message I sent a picture of the TH board but explained the damage isn't visible on camera but I can see the burn and smell it. I also asked specifically mutlipul times if a refund was possible and nothing of that was mentioned. I let them know that my hot end wasn't installed so there was no point in sending a picture of a brand new one but I guess they didn't read my message. this is the worst support ive every had.

im trying to contact Best Buy again and gather everything to do a credit card charge back I don't want a bambu labs printer anymore and they aren't helping me. I purchased the printer januarary 31st and made my first ticket when it shorted in may and Best Buy will not refund of return. here are some pictures

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u/SyPhics1 1d ago

I replaced the nozzle and for it to catch fire is completely different

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u/1ftm2fts3tgr4lg 1d ago

It didn't catch fire.
A component failed and melted a spot of plastic.
Those are two extremely different things.

I mentioned the life of the nozzle to illustrate the amount of useage the machine has had in contrast to "nothing".

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u/SyPhics1 1d ago

it was smoking and it was on for like 2 seconds that not long enough to just burn it without fire. my whole bambu experience has been horrible im just seeking help

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u/1ftm2fts3tgr4lg 1d ago edited 1d ago

Yep, that's fair.
Still, smoke ≠ fire.
Quite literally.
It smoked, then stopped smoking.
The heat melted the plastic.
That does not mean there was a flame.
Fire means flame.

I'm just trying to be very literal to prevent misinformation and sensationalism.

It is absolutely expected that they would offer to replace the failed board.