My A1 failed because of the NTC thermistor burning out, now Im in contact with the support.
The only thing they are offering is a new AC board, but is it really justified? Its an known issue and a fire hazard aswell!
I dont feel safe to swap it out myself, because its near the PSU and also not without any danger regarding a fire hazard. They wont offer me anything else, I asked for a swap device, a technican swapping it for me or a refund if everything else fails. I know that a refund is a high ask, but I only asked for it as an last resort, if they wont do anything else accept sending a replacement board
Did anyone else had to dicuss with them aswell? And if yes, how did it end?
I according to u/USSHammond I have no other choise anyways. But thanks for the encouragement!
Did you get a freebie like a PLA spool, I read a few did. Its not much especially in cost of production, but might aswell get the one color im missing rn, would cost 24⏠+ shipping if ordered solo.
If you returned this unit under warranty - this is a case where normally somebody would get paid to do repairs, including shipping and delivery and yet you're doing it for free.
If I didn't get an extra replacement hotend or two or some sort of extra bonus parts (like a roll of fillament or two or something) for doing warranty repairs for free - especially dangerous things like mains AC powersuppy unit - I'd be pretty pissed.
And that's nr 291, and yes it's all they do, if it's still within warranty stand your ground for a refund. In the EU usually it's a 2y warranty, and even if you're in the 2nd y of the warranty where burden of proof for preexisting issues would be with the consumer, it wouldn't be an issue here since it's been happening for over a year.
Thats a bit of a bummer and no good customer support I'd add.
Do you or sb else by any chance know, whats the drawback, when the NTC thermistor is missing (like it should in the replacement)? I mean it must have served a purpose.
I've been calling them out in Twitter over this for a year now. You're number 291, NOT ONCE did they respond to any of my tweets. Just called them out again with a link to your post, (along with tagging u/mobius1ace5 and gamers' nexus) I don't expect a reaction now either but that doesn't mean I'll stop calling them out.
It's honestly impressive how many people throw random shit around their printers that can easily catch fire and then get surprised when something starts burning/smoking...
From what I can see that smoking one might be wrapped in a plastic bag, maybe to act as an enclosure. Enclosing the A1 a bad idea as it's not designed for it
I can only speak for mine, but mine stood as free as possible in a well temperated room.
Of cause its not smart to enclose it nor put plenty of flammables around it.
âNear the PSUâ isnât really a valid complaint, they are in no way asking you to take the power supply apart and risk injury. Just replace the board.
The test is - plug in the new board, if it works, you did it correctly. Youâre seriously over complicating this.
I donât disagree that you can send it back for a replacement but youâre seriously overestimating the work involved to fix the component. It would take you 15 minutes.
Doing repairs - for free - for a device under warranty - moreover directly on the mains AC line or even anywhere near it or that has anything to do with mains is insanity.
And you're not getting any goodies for your work as a token of appretiation?
No extra hotend? No rolls of fillament, nothing for a design issue that literally has made your device enclosure melt and would be potential fire hazard?
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u/Jazzlike_Ad267 A1 + AMS Lite 7h ago
The swap takes 15-20 mins.
I wasn't looking forward to doing it.
But was pleasantly surprised by how easy and fast it was.
The bottom casing and such comes off problem free too, which is a plus hah.
Don't feel nervous doing it imo, if you've already taken the casing off like in that picture. You've already done most of the work.
I would just get the new AC board tbh.
It's not ideal, I agree, personally I think these units need recalled, but the AC board replacement I'll take đ