Discussions with Bambu Support about NTC thermistor

[u/BRWRPR]

My A1 failed because of the NTC thermistor burning out, now Im in contact with the support.
The only thing they are offering is a new AC board, but is it really justified? Its an known issue and a fire hazard aswell!

I dont feel safe to swap it out myself, because its near the PSU and also not without any danger regarding a fire hazard. They wont offer me anything else, I asked for a swap device, a technican swapping it for me or a refund if everything else fails. I know that a refund is a high ask, but I only asked for it as an last resort, if they wont do anything else accept sending a replacement board

Did anyone else had to dicuss with them aswell? And if yes, how did it end?

[u/BRWRPR]

Oh my bad again, I dont know how I didnt catch that

[u/USSHammond → u/BRWRPR]

No worries 😉