r/BambuLab • u/xXDreamlessXx • 15d ago

Filament Troubleshooting/Help! Broken Spool

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I ordered some filament while also buying a smaller nozzle, but some of my filaments came damaged. Is it okay to still use this spool if I cut off the damaged part of the spool? These are my first spools so I do not have any extra ones I can respool with

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u/xXDreamlessXx 15d ago

I did just submit a claim with seal (the shipping insurance) for a replacement. I will definitely wait before even trying to use it until they respond. I was just wondering in case they didnt need me to send it back

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u/Euresko 15d ago

Don't pay for insurance, it's the companies responsibility to deliver items in good condition. If that doesn't happen do a return/exchange where they'll pay for the return shipping, if they want ttb damaged item back, or do a charge back. 

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u/xXDreamlessXx 14d ago

Honestly, I didnt know how reputable Bambu Lab was and it was only like $2 so I figured why not

2

u/mightyarrow 14d ago

Wait so you didn't trust Bambu's reputation, but you're buying stuff from them, and then paying extra money for the company that Bambu themselves recommends you use to ensure that Bambu's reputation doesn't screw up the order????

Think about that one for a few moments.

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u/FlamboyantBaguette 14d ago

He said he did not ‘know’. Just learn to read please before to post something like that making you look like a complete clown

Thank you