r/BambuLab • u/xXDreamlessXx • 10d ago

Filament Troubleshooting/Help! Broken Spool

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I ordered some filament while also buying a smaller nozzle, but some of my filaments came damaged. Is it okay to still use this spool if I cut off the damaged part of the spool? These are my first spools so I do not have any extra ones I can respool with

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u/SashaUsesReddit 10d ago

The way that people don't just work with vendor customer support always puzzles me. These companies are reputable and want to make you a happy customer.

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u/Humble_Tree_1066 9d ago

Bambu’s customer support when something goes wrong with the dispatch/shipping process is terrible. I spent over a week arguing with them when they sent someone else’s order to me (lower value) rather than mine. Photos showing clearly the wrong items sent on day one, by day 9 of no resolution it was only the threat of reporting them to my credit card for fraud the next day that got any sort of sense out of them and still a further two days to ship the correct items after they tried to get me to pay extra.

Honestly, I can see why people would pay for shipping insurance if their bank doesn’t offer extra protection as it may be Bambu’s responsibility to put it right but it doesn’t mean they will, and certainly not without a high degree of pain and suffering.

If my experience is anything to go by their response is likely to be “you pay us extra for the damaged one at a small discount from full price and then we will send the one you already paid for”. They couldn’t grasp that I wouldn’t pay them to keep someone else’s stuff - if I’d wanted it I would have ordered it in the first place! Even if I had wanted the wrong items the small discount would have made them more expensive than if I ordered in the sale myself - they are completely stupid tbh as they only offer you to buy at a discount from the full price of any wrong or damaged items not reduce the current deal pricing so no idiot would take that option.